Senior Customer Success Manager - job 1 of 2
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in United States.
This role is a strategic, customer-facing position focused on driving long-term value, retention, and growth across a portfolio of high-impact enterprise accounts. You will serve as a trusted advisor, partnering closely with customers to ensure successful adoption and measurable outcomes from complex solutions. Working cross-functionally with internal teams, you will influence product direction, optimize customer journeys, and elevate the overall client experience. The position combines relationship management, data-driven decision-making, and operational excellence in a fast-paced, innovative environment. You will also play a key role in shaping customer success strategies, mentoring peers, and scaling best practices. This is an ideal opportunity for a proactive leader who thrives on delivering impact and building strong, lasting partnerships.
- Manage and grow a portfolio of strategic accounts, ensuring high levels of customer satisfaction, retention, and expansion
- Act as the primary point of contact and trusted advisor, guiding customers toward achieving their business objectives
- Lead executive business reviews and success planning sessions to demonstrate value and identify growth opportunities
- Monitor account health through structured engagement plans, risk identification, and proactive mitigation strategies
- Collaborate with cross-functional teams (e.g., product, support, channel management) to resolve issues and enhance customer outcomes
- Deliver customer insights and feedback to internal stakeholders to influence product development and service improvements
- Develop and refine scalable customer success playbooks, processes, and reporting frameworks
- Mentor junior team members and contribute to the development of a high-performing customer success organization
- Advocate for customer needs internally, ensuring alignment across teams and continuous improvement of the customer experience
Requirements:
- Bachelor’s degree required; advanced degree preferred
- 7+ years of experience in Customer Success, Account Management, or Strategic Partnerships, ideally in a SaaS or B2B/B2B2C environment
- Proven ability to manage complex enterprise accounts and drive retention and revenue growth
- Strong executive presence with experience engaging senior stakeholders and leading strategic discussions
- Demonstrated success in renewals, expansions, and delivering high customer satisfaction in high-touch environments
- Proficiency with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango) and data-driven reporting
- Ability to navigate ambiguity and drive continuous improvement in a dynamic environment
- Excellent collaboration, communication, and stakeholder management skills
- Experience in healthcare, health tech, or regulated industries is a plus
- Willingness to travel occasionally for client engagements and team collaboration
Benefits:
- Competitive salary ranging from $135,000 to $165,000, based on experience and qualifications
- Performance-based bonus program tied to individual and company success
- Comprehensive medical, dental, and vision insurance
- 401(k) plan with company match and vesting schedule
- Health Savings Account (HSA) with company contributions for eligible plans
- Company-paid life insurance, disability coverage, and additional protection benefits
- Generous paid time off, including vacation, holidays, and sick leave
- Employee Assistance Program and wellness support
- Annual continuing education budget to support professional development
- Flexible, remote-first work environment promoting work-life balance
- Access to additional voluntary benefits such as FSA and supplemental insurance options
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Jobgether has the ambition to disrupt the recruitment industry as we know it by simplifying it and making it more accurate 🎯 Jobgether platform connects candidates and companies based on: - Skills -... Values - Ambition - Personality The candidat...
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