Director Clinical Client Success
Skills
- Pharmacy subject-matter expertise in formulary design and specialty pharmacy
- Strong clinical data analysis and interpretation skills
- Ability to translate clinical and formulary concepts for non-clinical audiences
- Executive-level presentation and storytelling ability
- Cross-functional collaboration and stakeholder management
- Experience with utilization management and cost-containment strategies
- High emotional intelligence and ability to manage challenging conversations
- Comfortable with 25-35% travel and remote work environment
Responsibilities
- Serve as senior clinical authority in client engagements, attending meetings alongside Client Success Partners and contributing clinical expertise without owning the relationship.
- Develop pre-meeting clinical briefs, talking points, and data-driven insights to prepare CSPs for client discussions.
- Translate complex clinical findings and formulary strategy into clear, executive-level recommendations that align with client goals.
- Lead clinical analyses of pharmacy data to identify trends, risks, and opportunities and convert insights into actionable client strategies.
- Provide clinical narrative development and data validation for finalist and executive presentations.
- Act as primary liaison between Formulary Strategy, Clinical Operations, and Client Success to ensure alignment of clinical policy and execution.
- Oversee clinical program requirements including formulary optimization, utilization management, adherence initiatives, and specialty cost-containment.
- Guide CSPs through clinical and benefit change requests ensuring clinical appropriateness, operational feasibility, and financial alignment.
- Collaborate cross-functionally with Pricing, PCA/UM, Clinical Programs, Reporting/Analytics and leadership to validate strategy before client communication.
- Support development and scaling of a future Clinical Client Success team as the function grows.
Education
- PharmD required
- 10+ years clinical client management, PBM, or managed care clinical experience required
Benefits
- Competitive compensation
- Health, dental, and vision benefits
- Opportunity to impact industry change in PBM and improve patient outcomes
- Culture focused on team thriving and development
- Remote work flexibility (expectation to maintain a professional home work environment)
Average salary estimate
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