Serivce Account Manager
Skills
- Proven ability to manage high-visibility enterprise accounts and resolve executive-level escalations.
- Strong technical understanding of data storage, cloud infrastructure, and enterprise IT environments.
- Excellent communication and presentation skills for both technical and non-technical audiences.
- Project and change management capability to coordinate multi-team implementations and risk assessments.
- Experience delivering RCAs and driving operational improvements to improve system health and uptime.
Responsibilities
- Own end-to-end service relationships for strategic enterprise accounts including onboarding, support, and capacity planning.
- Drive proactive incident management including risk identification, root cause analysis (RCA), and resolution strategies to maintain uptime.
- Act as primary advocate between customers and product/engineering teams, translating feedback into actionable roadmaps.
- Lead quarterly operational and executive business reviews to align technology with customer business priorities and grow contract value.
- Coordinate complex implementations and migrations within change control windows to ensure high-quality deployments.
Education
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or equivalent experience.
- Relevant industry certifications or equivalent professional experience in enterprise IT or storage platforms preferred.
Benefits
- Competitive base salary with potential incentive pay and/or equity.
- Flexible time off and wellness resources to support work-life balance.
- Company-sponsored team events and professional growth opportunities.
- Inclusive workplace with Employee Resource Groups and accommodation support for candidates with disabilities.
- Recognition as a top workplace (Fortune Best Workplaces in Technology, Bay Area) and Great Place to Work® certification.
Average salary estimate
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