Fast Facts

The Account Director at Degreed is responsible for overseeing a portfolio of strategic customers, focusing on customer success, account management, and revenue growth, all while ensuring significant business outcomes from the Degreed platform.

Responsibilities: Key responsibilities include revenue retention and expansion, managing customer relationships throughout the lifecycle, leading account planning, and driving customer outcomes by collaborating with cross-functional teams.

Skills: Required skills include account ownership, strategic relationship building, consultative selling, excellent communication, and experience in HR technology or learning platforms.

Qualifications: Preferred qualifications include experience in HRTech, Learning & Development, or enterprise SaaS, along with strong analytical and negotiation skills.

Location: The position is remote-based and can be done from anywhere within the USA.

Compensation: $240000 - $270000 / Annually

As an Account Director at Degreed, you will own the full lifecycle of a portfolio of strategic customers, combining customer success, account management, and revenue growth responsibilities. You will be accountable for both retaining and expanding revenue by driving renewal and upsell motions while ensuring customers achieve measurable business value from the Degreed platform.

This role sits at the intersection of customer partnership and commercial ownership. As the primary point of contact for your customers, you will guide organizations in unlocking the full potential of Degreed’s learning and skills platform while identifying opportunities to expand impact across their workforce.

You will build trusted relationships with executive stakeholders, navigate complex organizations, and collaborate closely with internal partners, including Global Business Services (GBS), Professional Services, Product, and Contracts, to deliver meaningful outcomes for customers.

If you are passionate about building long-term customer relationships, driving measurable outcomes, and growing strategic accounts, this role offers an exciting opportunity to shape customer success and revenue growth at Degreed.

Key Skills and Experience

• Account ownership and revenue growth
• Experience managing a portfolio or book of business with responsibility for renewals and expansion
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• Strategic relationship building
• Proven ability to build trusted relationships with executive stakeholders in complex organizations
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• Consultative selling
• Strong ability to understand customer challenges and align solutions to business outcomes
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• HR technology or learning platform experience
• Experience in HRTech, Learning & Development, talent management, or enterprise SaaS environments preferred
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• Executive communication
• Ability to confidently lead executive conversations, presentations, and strategic reviews
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• Cross-functional collaboration
• Experience working across sales, product, services, and customer success teams to deliver customer outcomes
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• Analytical mindset
• Ability to use data and metrics to inform strategy, demonstrate value, and identify opportunities for growth
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• Presentation and negotiation skills
• Experience navigating complex organizations, managing objections, and leading commercial conversations

Key Responsibilities

• Own revenue retention and expansionManage a portfolio of enterprise and mid-market customers, owning both gross and net retention targets
• Drive renewal, expansion, and upsell opportunities across your accounts
• Maintain a strong pipeline of expansion opportunities within your portfolio
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• Manage the full customer lifecycle
• Serve as the primary owner of your customer relationships, from adoption through renewal and growth
• Lead strategic account planning to identify growth opportunities and mitigate potential risks
• Proactively monitor customer health and engagement to ensure long-term success
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• Build executive relationships
• Develop trusted relationships with senior leaders, economic buyers, and executive stakeholders
• Facilitate executive business reviews and strategic planning discussions
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• Drive customer value and outcomes
• Ensure customers achieve measurable outcomes and ROI from the Degreed platform
• Align Degreed’s capabilities with each organization’s learning, talent, and skills strategies
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• Identify and close expansion opportunities
• Identify opportunities to expand Degreed’s footprint within existing accounts
• Lead commercial conversations and partner with Contracts to structure and close agreements
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• Collaborate cross-functionally
• Partner closely with Global Business Services (GBS), Professional Services, Product, Enablement, and Contracts teams
• Coordinate internal resources to support successful implementations, adoption, and expansion
• Position and sell professional services when appropriate to help customers achieve their objectives

Compensation

We are committed to fair and equitable compensation practices.

The total pay range for this role is $240,000 - $270,000 OTE.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, specific work location, and internal equity.