Senior Merchant Success Manager
Skills
- 4-6 years experience in sales, merchant services, or customer success in a related industry
- Experience running business reviews with internal and external stakeholders
- Consultative selling and executive relationship management
- Conflict resolution and negotiation skills
- Advanced written and verbal communication
- Coaching and team leadership experience
- Strong Microsoft Office skills (Excel, PowerPoint, Outlook)
- Ability to analyze operational/data trends and translate into action
- Comfort working in a fast-paced, high-performance environment
Responsibilities
- Collaborate with internal stakeholders and team leads to continuously improve the merchant experience
- Increase customer KPIs and operational performance to ensure a world-class merchant experience
- Coach and develop team members to support middle-market, complex merchants
- Analyze merchant supply chain performance to surface opportunities and risks and recommend countermeasures
- Conduct business reviews, track merchant growth, and identify expansion opportunities within ShipBob
- Build and maintain transparent, strategic relationships across merchant organizations, including executive-level stakeholders
- Perform additional duties and responsibilities as needed
Education
- Bachelor's degree preferred or equivalent professional experience
- Relevant industry experience in supply chain, ecommerce, or fulfillment valued
Benefits
- Medical, Dental, Vision & Basic Life Insurance
- Paid Maternity/Parental Leave
- Paid Holidays & Flexible Time Off
- Paid Sick Leave
- Wellness Days (1 day/quarter)
- 401(k) Match
- Comprehensive benefits package and discretionary bonus eligibility
- Remote work flexibility
Average salary estimate
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ShipBob, headquartered in Chicago, Illinois, and established in 2014, is an eCommerce and logistics software company. Their platform acts as a back office for logistics, letting clients manage and edit orders, track real-time stock levels across f...
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