Enterprise Account Manager

Company overview

LucidLink is a fast-growing startup on a mission to make data instantly and securely accessible from everywhere. As remote and hybrid work has become the new normal, our cloud-based technology enables teams to instantly access files and collaborate from anywhere in a familiar format that works like a local hard drive.

LucidLink’s solution is designed for workflows involving huge files, massive data sets and real-time collaboration. Our customers include the world’s most creative companies like Paramount, Warner Brothers, Epic Games, Spotify, A+E and Netflix. We were founded in 2016 by storage industry experts and support over one billion customer files across more than 40+ countries. LucidLink is headquartered in San Francisco, California, has an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe, and Australia.

Reasons to join LucidLink:

• Tackle big challenges: You’ll have the chance to solve complex, high-stakes problems that redefine how teams collaborate globally. By starting with the Media & Entertainment industry and expanding into data-intensive sectors, you’ll gain deep insight into cutting-edge technologies and play a role in shaping the future of global workflows.

• Values-led culture: Our values don’t just exist on paper—they guide every decision and interaction. You’ll thrive in an environment where integrity, innovation, and empathy are at the core of how we operate, empowering you to grow personally and professionally.

• Hypergrowth journey: Joining a company with rapid growth means unparalleled opportunities for advancement, learning, and being part of an exciting journey toward unicorn status. You’ll experience the adrenaline of startup speed combined with the satisfaction of building something truly impactful.

• Immediate impact: At LucidLink, your work will matter—immediately. You’ll be part of a tight-knit team of 230+ builders working at startup speed, where your ideas and actions will create tangible, exponential results that contribute to our collective success.

• Comprehensive benefits: We believe in investing in our people. With flexible PTO, a competitive salary, stock options, and full health coverage, you’ll feel supported both professionally and personally while enjoying a strong work-life balance.

Please note: applications will close automatically on April 27th at 11:59 PM PT. You do not need to be in the first 100 applications to be hired at LucidLink. A human will review all applications so please use this time to read the job description in full and craft a thoughtful application. Incomplete submissions or those from popular auto-applier services may be rejected.

Contacting LucidLink employees or recruiters directly will not improve your odds of being selected for interview. Please help us focus our attention on reviewing resumes and responding to applicants in a timely manner.

A word from the Hiring Manager:

Hello! Alexis here, LucidLink’s Director of Account Management. We're creating an incredible customer-focused team at LucidLink that's built on curiosity, creative problem-solving and a relentless focus on value. We engage with our customers and colleagues deeply and with intention. This is an exciting time for our team and our company. We've got great momentum and lots of opportunities for growth. Join us!

About the role

We are seeking a driven and customer-focused Enterprise Account Manager to manage and grow some of our most valuable customer accounts. The mission of the Enterprise Account Manager is to create lasting, impactful relationships with our Enterprise (1000+ employee) customer base with a goal of driving net retained revenue (NRR) through renewals and customer upsells. The ideal candidate will have a proven track record in relationship building and have a strong business owner mentality.

Key objectives for success:

• Achieve a minimum of 90% retention rate for both logo retention and revenue retention within 12 to 18 months.

• Reach an expansion revenue target of approximately 135% of the existing customer base, subject to final approval.

• Maintain strong customer relationships through meetings, syncs, and Quarterly Business Reviews (QBRs).

• Cultivate a deep understanding of your customers' business (operating rhythm, key stakeholders, business objectives, etc) to ensure the value of LucidLink's products are fully realized.

• Leverage data and analytics to anticipate churn before it happens and providing solution that earn our customers' business year after year.

Required competencies:

• Familiarity with software-as-a-service (SaaS) business models and customer lifecycle.

• Proven track record in building strong client relationships and delivering customer value – in sales, customer success, customer service, or another client-facing role.

• Strong communication and problem-solving skills with a customer-centric approach.

• Ability to work cross-functionally with sales, support, and technical teams to drive customer success.

• A business owner and “lifelong learner" mindset with the ability to adapt to change and deliver results in a fast-paced, growing company.

Interview process:

1. Initial interview with Recruiter

2. Hiring Manager interview

3. Cross-functional interview(s)

4. Role-play interview