Client Success Manager (Remote)
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Manager - REMOTE. In this strategic role, you will manage relationships with client partners to enhance their experience with our mental health products. You will lead initiatives aimed at improving client satisfaction and engagement, working closely with various internal teams to meet client needs. This position offers the opportunity to contribute to best practices and strategic projects, making a significant impact on client success. Join a collaborative, tight-knit team committed to transforming mental health care through innovative solutions.
- Build strong, consultative relationships with employer clients to become a trusted partner and advisor.
- Manage enrollment marketing and campaign planning efforts to generate awareness of programs.
- Prepare reporting and lead client meetings, annual reviews, ensuring client satisfaction.
- Troubleshoot client requests and think strategically about solutions.
- Take responsibility for up-sell opportunities and contract renewals.
- Become a product expert and internal champion for clients' needs.
- Analyze program engagement and outcome metrics to demonstrate value.
- Minimum of 4+ years of enterprise account management experience.
- Strong interpersonal aptitude and ability to coordinate cross-functionally.
- Proactive in influencing key stakeholders and driving decisions.
- Strong executive presence and effective communication with senior leaders.
- Attention to detail and ownership of accounts' success.
- Clear communication skills and team collaboration.
- Proficient in creating presentations and analyzing data.
- Interest in healthcare, healthtech, and mental health preferred.
- Curiosity, humility, proactivity, patience, and drive.
- Generous vacation policy and flexible working arrangements.
- Professional development fund.
- Competitive salary packages including stock options.
- Supportive and culturally diverse team environment.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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