Client Relations Specialist - job 1 of 2

Defense Holdings, Inc. (DHi)
Location: Hybrid (US)
Employment Type: Full-Time
Department: Client Services
Reports To: Client Services Manager / Director of Client Operations

Company Overview

Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance.

At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions.

Position Summary

Defense Holdings, Inc. (DHi) is seeking a Client Relations Specialist to serve as the primary point of contact for clients, ensuring high-quality service, issue resolution, and relationship management. The ideal candidate will proactively manage client inquiries, track satisfaction metrics, and support internal teams in delivering exceptional client experiences.

This role requires excellent communication skills, client-focused problem-solving, and attention to detail.

Key Responsibilities

Client Relationship Management

Act as the main point of contact for assigned clients.
Respond to inquiries, resolve issues, and escalate concerns as needed.
Maintain strong professional relationships with client stakeholders.

Communication & Reporting

Provide regular updates to clients on service status, deliverables, and initiatives.
Document client interactions, feedback, and service requests.
Generate client satisfaction and performance reports for leadership.

Cross-Functional Collaboration

Coordinate with internal teams to address client requirements and resolve operational issues.
Ensure client expectations are clearly communicated and met.

Process Improvement

Identify opportunities to improve client experience and internal service processes.
Support initiatives to enhance client satisfaction metrics and outcomes.

Required Qualifications

Bachelor’s degree in Business Administration, Communications, or related field.
2–4 years of client relations, account management, or service coordination experience.
Proficiency in Microsoft Office Suite and CRM systems.
Strong organizational, problem-solving, and interpersonal skills.
Ability to manage confidential client information.

Preferred Qualifications

Experience supporting clients in defense, government contracting, or professional services.
Familiarity with client service metrics and reporting.
Experience resolving complex client inquiries.

Core Competencies

Integrity & Confidentiality
Attention to Detail
Analytical Thinking
Interpersonal Communication
Organizational Skills
Adaptability & Initiative

Work Environment

Professional office environment (or hybrid/remote if applicable).
May require occasional travel.
Must be eligible to work in the United States.
Ability to obtain and maintain security clearance may be required.

Compensation & Benefits

Defense Holdings, Inc. (DHi) offers a competitive compensation package including:

Competitive base salary (commensurate with experience)
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off (PTO) and Holidays
Life and Disability Insurance
Professional development opportunities

Equal Opportunity Employer Statement

Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.