Customer Success Manager - job 1 of 20
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
- Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
- Ensure customers are technically healthy and on the most recent version of our product
- Identify criteria for assisting your customers by using Success Plays in the Success Platform
- Promote ServiceNow customer success stories and processes
- Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
- Work with ServiceNow teams to improve product adoption and increased footprint
- Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 5+ years of experience providing customer professional services or related business support
- Ability to provide independent comprehensive services
- Experience resolving issues through analysis
- Experience in working collaboratively
- ServiceNow accreditations or certifications a plus
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead program governance and cross-functional execution for ServiceNow’s largest strategic customer transformations to accelerate value realization and adoption.
Provide proactive, detail-oriented client service at Mariner Wealth Advisors by supporting client onboarding, administrative operations, and relationship maintenance to ensure an outstanding client experience.
Park 6 Logistics seeks a detail-oriented Account Representative in Boston to manage client accounts, coordinate with operations, and support business growth in a fast-paced logistics environment.
Lendz Financial is hiring a proactive, service-driven Mortgage Account Manager to own the broker experience and move loans efficiently from submission through close in a fully remote role.
BnBerry is hiring a motivated Junior Account Manager to support client success operations and learn the hospitality booking ecosystem while working remotely on US/EST hours.
Lead market access strategy and senior client relationships at Klick to drive payer‑focused brand initiatives, reimbursement solutions, and cross‑team delivery for pharmaceutical accounts.
Wishpond Technologies is hiring an Account Manager Trainer & Enablement Specialist to design and deliver a world-class, remote AM training program that enables faster, higher-quality client campaign delivery.
Experienced commercial lines marketing/customer service professional needed at a family-owned Syracuse independent agency to market, quote, and service small-to-mid commercial accounts.
Senior client leader responsible for owning strategy, growth, and delivery across a $3M–$4M agency book while coaching managers and positioning audience-driven research as a campaign decision tool.
Airship is hiring an Emerging Accounts Manager to run repeatable, playbook-driven onboarding, adoption, and renewals for a large portfolio of low-ARR SaaS customers, focused on retention and predictable renewals.
Informa TechTarget seeks a detail-oriented Client Services Account Associate to manage NetLine Portal campaigns, support clients, and deliver data-driven insights from the NYC or Boston office in a hybrid capacity.
As a Service Account Manager at Pure Storage (Everpure), you will own strategic service delivery for enterprise customers, driving proactive incident management, executive alignment, and value realization across complex environments.
AffirmedRx seeks an experienced PharmD to provide strategic clinical leadership and advanced client-facing clinical support as Director, Clinical Client Success (remote).
We're on a mission to become the defining enterprise software company of the 21st century.
64 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
