Escalation Management Jobs

High-performing Customer Success Manager needed to nurture emerging dispensary accounts, de-escalate complex issues, and drive adoption across Flowhub's platform.

As a Service Account Manager at Pure Storage (Everpure), you will own strategic service delivery for enterprise customers, driving proactive incident management, executive alignment, and value realization across complex environments.

Lead and train a remote customer service team supporting U.S. customers, improving service quality, onboarding, and performance through coaching and process ownership.

An experienced leader is needed to manage M&S service delivery, lead a team of Customer Support Managers, and ensure contract performance and customer satisfaction for Motorola Solutions' enterprise public safety customers.

Motivity is looking for an experienced Implementation Manager to drive timely, high-quality SaaS onboarding and training that maximizes Time to Value and sets customers up for long-term success.

Robert seeks an experienced Customer Service Manager to lead the service team, improve customer satisfaction, and streamline operations across departments.

Support TikTok sellers by resolving customer inquiries, managing orders and returns, and maintaining high satisfaction through the Seller Center platform.

Serenity Healthcare is hiring an experienced Customer Service Supervisor in Sandy Springs to lead a high-performing call center team focused on quality, schedule adherence, and escalation management.

Advanced Recovery Systems is hiring a certified Peer Support Specialist in Salem, OR to provide peer-led support, facilitate recovery groups, and help patients navigate treatment using lived experience.

ServiceNow is hiring an experienced Customer Success Advocate to oversee customer outcomes, boost product adoption, and act as a trusted advocate for enterprise clients.

Robert seeks an experienced Customer Service Manager to lead a remote team, improve customer satisfaction through data-driven decisions, and resolve complex escalations.

Serverfarm seeks an experienced Data Center Operations Customer Liaison to manage customer communications, coordinate operational activities, and support incident response at our Covington, GA facility.

Mainspring Energy is hiring a Director of Customer Success to lead post-deployment account ownership and escalate technical issues across engineering, product, and operations to ensure reliable field performance and high customer retention.

Xsolla is hiring a Strategic Customer Success Manager to serve as an executive-level trusted advisor for enterprise gaming clients, driving partner health, retention, and expansion through strategic relationship management and data-driven guidance.

Simplilearn seeks a Learner Experience Manager to resolve escalations, improve learner engagement and retention, and collaborate with cross-functional teams to ensure strong outcomes for tech bootcamp students.

Bumble seeks an experienced, compassionate Integrity Operations Specialist to investigate safety issues, enforce policy, and deliver trauma-informed member support across its platforms.

Nexthink is hiring a Director of Service Delivery Management to lead a global SDM organization, drive delivery standards and KPIs, and manage executive-level customer escalations for its DEX platform.

Ameriflex is hiring a Client Relationship Manager to lead a team of relationship specialists, manage escalations, and drive client retention through service excellence and process improvement.

PointClickCare seeks a Technical Account Manager (Integrated Care) to provide technical account leadership, resolve complex issues, and help large healthcare providers maximize value from our platform and integrations.

Inclusive & Diverse

Diversity of Opinions

Passion for Exploration

Dare to be Different

Empathetic

Growth & Learning

Paid Holidays

Medical Insurance

Equity

401K Matching

Learning & Development

Social Gatherings

Flex-Friendly

Maternity Leave

Paternity Leave

Sabbatical

Support enterprise admins at Canva by managing and resolving complex admin, SSO/SCIM, and account-configuration issues while partnering with Sales and Customer Success in a hybrid Austin role.

Lead and coach a team of Technical Account Managers while managing a strategic account portfolio to drive adoption, resolve escalations, and ensure contractual delivery for enterprise physical security customers.

Poppy & Peonies is hiring a full-time remote Customer Experience Representative to manage live chat and email support, troubleshoot orders, and foster positive customer interactions for a sustainable DTC brand.

Withings Health Solutions seeks a Customer Experience Associate to lead partner support, reduce escalations, and improve customer journeys for clinical-grade connected devices and remote monitoring solutions.

Lead and supervise case management teams providing mobile and on-site outreach and wraparound services to help individuals experiencing homelessness in San Francisco move toward long-term stability and housing.

Lead resolution of high-priority U.S. solar customer escalations as the Key Accounts Manager, delivering de-escalation, cross-functional coordination, and measurable improvements to customer experience.

State Street is hiring a Principal Applications Support (AVP) to lead escalation services and provide deep technical and operational expertise for CRIMS SaaS environments.