Partner Success Manager
Skills
- Deep knowledge of payment processing and partner ecosystems (ISVs, ISOs, acquiring relationships)
- Experience in partner/customer success or technical/strategic account management
- Proven ability to drive product adoption and revenue expansion
- Strong analytical skills to interpret performance data and recommend actions
- Cross-functional coordination and stakeholder management
- Excellent communication, presentation, and escalation management skills
- Comfort operating in fast-paced, evolving environments
Responsibilities
- Own proactive post-launch success for a defined portfolio of strategic/high-value partners
- Build and maintain strong relationships with key partner stakeholders as primary post-launch lead
- Monitor partner health using product usage, support trends, and risk indicators
- Develop action plans to remove friction and improve partner outcomes
- Drive awareness, adoption, and best practices for relevant NMI products and enhancements
- Provide data-driven insights for business reviews, partner success plans, and renewal readiness
- Act as internal quarterback coordinating Support, Product, Engineering, Partner Launch, Solutions Engineering, and CAM resources
- Escalate and manage complex/high-priority partner issues and ensure follow-through
- Identify cross-sell, upsell, and re-solutioning signals and support expansion planning
Education
- Bachelor's degree in Business, Finance, Computer Science, or related field preferred
- Equivalent professional experience in lieu of degree accepted
Benefits
- Competitive compensation
- Flexible PTO policy
- Health, dental, and vision insurance
- Life, AD&D, short-term and long-term disability insurance
- 401(k) matching up to 4% after two months of service
- Flexible Spending Account
- 13 paid holidays
- Bonusly colleague reward program
- Employee referral program
- Paid parental leave
- Remote-first work environment
Average salary estimate
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