Account Manager - Growth (ET hours)

About Stadium

Stadium is a single platform for global recognition, swag, and gifting. Companies use Stadium to engage employees, clients, partners, and prospects through premium swag, snack boxes, and gifting–all fulfilled locally in 170+ countries. Whether companies are recognizing 1 or 1,000+, Stadium makes it easy to deliver meaningful recognition at any scale.

We’re a product-first ambitious team that’s obsessed with a united vision for taking our business to new heights. As a company, we learn fast, support each other, and focus on continuous quality and improvement for all of our customers. While our business has continually evolved over the years, our purpose has remained constant: to strengthen the bond between companies, their employees, and their customers.

Job Description

As a rapidly growing company, we are expanding our commercial team with the addition of an Account Manager - Growth. This role sits within the Sales organization and reports to the AM Manager. You would play a critical role in owning and growing a defined book of package customers across both renewal and expansion.

This is a revenue-owning role. The Account Manager - Growth is accountable for net revenue retention and long-term segment growth, ensuring customers renew successfully while identifying and executing expansion opportunities within their portfolio - including self-serve and low-touch accounts.

You will take full commercial ownership of your segment. That means leading renewal conversations, managing pricing and contract discussions, proactively identifying upsell opportunities, and coordinating cross-functional efforts to deliver outcomes that drive retention and growth.

This role requires strong commercial judgment paired with operational execution. You will navigate multiple internal and external tools, collaborate across Sales, Customer Success, Product, and Finance, and independently drive initiatives from idea through completion. Success in this role requires confidence, curiosity, and the ability to identify leverage points that move projects forward efficiently.

As part of a fast-growing new team, you’ll help shape how Stadium scales account management across our package customer base while directly impacting revenue performance.

Stadium is based in New York City, but this would be a remote position. Candidates living outside of the US will be hired as independent contractors through Deel. 

What You’ll Do With Us

• Own a defined book of package customers with full responsibility for renewals and expansion
• Lead pricing normalization efforts, including migrating legacy contracts to current Stadium Pass tiers
• Lead proactive renewal cycles, including pricing, contract, and commercial negotiations
• Identify, scope, and close expansion opportunities within your portfolio
• Own net revenue retention performance and expansion targets for your segment
• Serves as the commercial owner for renewals, pricing updates, contract changes, upgrades, and downgrades within your portfolio
• Partner closely with Customer Success to align on adoption, value realization, and risk mitigation
• Navigate and leverage internal systems and external tools to manage pipeline, forecasting, and account planning
• Coordinate cross-functional stakeholders to execute customer-facing initiatives end-to-end
  Analyze account trends and proactively identify opportunities to strengthen retention and revenue growth

• 2-5 years of experience in Account Management, Customer Success, Renewals, or Sales within B2B SaaS
• Direct ownership of renewal and expansion targets within a defined book of business
• Demonstrated accountability for net revenue retention, not just customer satisfaction
• Comfort having difficult pricing or contract convos while maintaining relationship strength
• Experience leading pricing and contract negotiations independently
• Strong ability to manage multiple accounts while maintaining commercial focus
• Comfort navigating CRM systems and internal tools to manage pipeline, forecasting, and reporting
• A proactive mindset - you seek out information, identify leverage points, and move initiatives forward
• Confidence coordinating across departments to drive projects from concept to completion
• The ability to balance customer advocacy with sound commercial decision-making
• English as a first language (additional languages a plus)

The estimated salary range in the US for this role is between $60,000 - $85,000 (within the US only) plus a quarterly bonus. Final compensation is based on factors such as the candidate's skills, qualifications, experience, and location. Compensation for candidates residing outside the U.S. will be adjusted based on the cost of living and comparable wages in that country. 

Stadium is an equal-opportunity employer. We use E-Verify to confirm the identity and employment eligibility of all new hires. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request to hi@bystadium.com.