Technical Account Manager
Skills
- Technical fluency with cloud infrastructure (AWS, Azure, GCP) and IAM
- Understanding of multi-account governance and compliance frameworks (NIST, CIS, FedRAMP)
- Experience with cloud cost management and FinOps concepts
- Strong written and verbal communication tailored to engineers and executives
- Excellent organizational skills for managing a complex book of business
- Ability to interpret platform metrics and diagnose issues
- Customer-facing relationship management and advocacy
Responsibilities
- Own a portfolio of 15–25 customer accounts as primary point of contact for platform, technical, and relationship matters
- Run structured weekly and monthly customer syncs with agendas, notes, and tracked action items
- Advise customers on platform upgrades and coordinate phased rollouts across environments
- Troubleshoot and resolve customer platform issues end-to-end, including configuration, reporting, permissions, and policy behavior
- Guide customers on cloud governance and FinOps best practices (budget-to-actuals, cost anomalies, rightsizing)
- Drive adoption of new features, including AI-assisted tooling, through demos and working sessions
- Maintain account health and action items in CRM after each meaningful interaction
- Perform quarterly business reviews covering utilization, ROI, and recommendations
- Bridge customers and Support: scope tickets, prioritize, escalate, and follow through
- Represent customer bug reports and feature requests in cross-functional reviews
- Participate in internal rhythms (TAM syncs, support syncs, sprint demos, product syncs)
- Partner with Account Executives on renewals, expansions, and Professional Service SOWs
- Contribute to the Success Center knowledge base and engage customers in community Slack
Education
- Bachelor's degree in a relevant field or equivalent practical experience
Benefits
- 100% remote-first with flexible hours (work anywhere in the U.S.)
- Multiple medical plan options
- Unlimited PTO
- 3% of direct compensation contributed to 401(k)
- Competitive compensation and growth opportunities
- Inclusive, mission-driven culture focused on collaboration
Average salary estimate
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