Account Manager (B2B Segment – Global Accounts without KAM coverage)
Skills
- Proven account management or customer success experience in SaaS or developer tools.
- Strong relationship-building skills with the ability to manage a high-volume portfolio.
- Track record of upsell, cross-sell, renewal, or expansion success.
- Analytical approach to pipeline management, segmentation, and prioritization.
- Comfortable engaging technical audiences and learning product capabilities in depth.
- Experience with CRM systems (Salesforce preferred) and modern sales tooling.
- Fluent English; additional languages such as Spanish or Portuguese beneficial.
Responsibilities
- Manage all B2B customers in the assigned segment who lack dedicated Key Account Manager coverage.
- Develop relationships with technical and business stakeholders across startups, scale-ups, and large enterprises.
- Identify and drive upsell, cross-sell, and multi-product expansion opportunities (IDEs, AI, Team Tools).
- Convert trials and evaluations into recurring revenue and secure on-time renewals to minimize churn.
- Monitor usage, support signals, and renewal cycles to identify risk and run proactive engagement campaigns.
- Run full-funnel sales motions: qualify inbound/outbound leads, conduct discovery, prepare proposals, and close deals.
- Maintain an accurate CRM pipeline and use segmentation/playbooks to scale outreach across thousands of accounts.
- Collaborate with Customer Success Engineering, Business Development, Product, Marketing, Sales Excellence, and KAM teams to influence product strategy and customer messaging.
- Participate in events, webinars, and community activities to strengthen ties with the developer audience.
Education
- Bachelor's degree or equivalent practical experience preferred.
- Relevant coursework or background in business, computer science, or related fields is advantageous.
Benefits
- Flexible/hybrid and remote-friendly work arrangements
- Competitive compensation and performance-driven bonuses/commission
- Health, dental, and vision benefits (typical for role)
- Paid time off and holiday policy
- Professional development and learning opportunities
- Inclusive and diverse workplace culture
Average salary estimate
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