Technical Escalation Jobs

As a Service Account Manager at Pure Storage (Everpure), you will own strategic service delivery for enterprise customers, driving proactive incident management, executive alignment, and value realization across complex environments.

Motivity is looking for an experienced Implementation Manager to drive timely, high-quality SaaS onboarding and training that maximizes Time to Value and sets customers up for long-term success.

Runna — recently acquired by Strava — is hiring a Technical Customer Support Associate to troubleshoot app issues, escalate complex cases, and deliver outstanding support to runners.

ServiceNow is hiring an experienced Customer Success Advocate to oversee customer outcomes, boost product adoption, and act as a trusted advocate for enterprise clients.

Technical Support Leader role to lead a distributed support team for a cybersecurity SaaS provider, owning escalation handling, KPI-driven operations in Salesforce, and cross-team improvement initiatives.

Mainspring Energy is hiring a Director of Customer Success to lead post-deployment account ownership and escalate technical issues across engineering, product, and operations to ensure reliable field performance and high customer retention.

Provide expert software and Bluetooth connectivity support for customers and internal teams at a fast-paced, customer-focused technology partner.

PointClickCare seeks a Technical Account Manager (Integrated Care) to provide technical account leadership, resolve complex issues, and help large healthcare providers maximize value from our platform and integrations.

Lead and coach a team of Technical Account Managers while managing a strategic account portfolio to drive adoption, resolve escalations, and ensure contractual delivery for enterprise physical security customers.

Lead and grow Rain’s customer engineering function, serving as the technical escalation owner and player-coach to scale post-sales operations for a fast-growing payments infrastructure company.

Withings Health Solutions seeks a Customer Experience Associate to lead partner support, reduce escalations, and improve customer journeys for clinical-grade connected devices and remote monitoring solutions.