Senior Manager, Customer Success Management - Commercial/Digital
Skills
- Proven people management and coaching experience
- Experience operating in high-volume, scaled customer success environments
- Strong operational and process optimization skills
- Data-driven decision making and familiarity with health scores and forecasting
- Comfort with digital/tech-touch engagement models and automation
- Excellent cross-functional communication and stakeholder management
- Background or fluency in technical domains (SaaS, DevOps, or cybersecurity) preferred
Responsibilities
- Lead, mentor, and grow a team of CSMs supporting Commercial and Digital customer segments
- Define and execute segment-specific success strategies and scaled engagement models (high-touch and tech-touch)
- Monitor adoption, health scores, and engagement metrics; proactively surface churn risk and expansion opportunities
- Design and operationalize automated outreach, lifecycle programs, and self-service resources with Operations and Marketing
- Collaborate with Sales, Product, and Marketing to drive renewals, upsells, and accurate forecasting
- Standardize workflows, reporting, and processes to improve consistency and team productivity
- Serve as a voice of the customer; capture feedback and influence product and go-to-market decisions
- Establish clear goals, metrics, and performance management practices for the CSM team
Education
- Bachelor’s degree in a relevant field required
- Advanced degree preferred but not required
Benefits
- Equity / stock options with long exercise window
- Up to $200,000 base + bonus (depending on experience)
- 100% health, dental, and vision coverage for employees and dependents
- Unlimited / flexible paid time off
- 18 weeks paid parental leave for birthing parents; 12 weeks for non-birthing parents
- Remote-first culture with coworking & meetup stipends, home office and internet stipend
- Bi-annual summits and ongoing team meetups
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
WeaveGrid seeks a Client Success Manager to lead enterprise utility EV managed charging and VPP programs, ensuring successful program delivery, client growth, and data-driven outcomes.
Provide proactive, detail-oriented client service at Mariner Wealth Advisors by supporting client onboarding, administrative operations, and relationship maintenance to ensure an outstanding client experience.
Experienced programmatic specialist needed to manage exchange partnerships, drive PMP strategy and optimizations, and serve as a Nexxen SSP product expert.
Park 6 Logistics seeks a detail-oriented Account Representative in Boston to manage client accounts, coordinate with operations, and support business growth in a fast-paced logistics environment.
Lead market access strategy and senior client relationships at Klick to drive payer‑focused brand initiatives, reimbursement solutions, and cross‑team delivery for pharmaceutical accounts.
Experian is hiring a Technical Account Manager to architect and drive strategic, revenue-generating solutions for large financial services clients in a fully remote role.
BnBerry is hiring a motivated Junior Account Manager to support client success operations and learn the hospitality booking ecosystem while working remotely on US/EST hours.
AffirmedRx seeks an experienced PharmD to provide strategic clinical leadership and advanced client-facing clinical support as Director, Clinical Client Success (remote).
Senior client leader responsible for owning strategy, growth, and delivery across a $3M–$4M agency book while coaching managers and positioning audience-driven research as a campaign decision tool.
Wishpond Technologies is hiring an Account Manager Trainer & Enablement Specialist to design and deliver a world-class, remote AM training program that enables faster, higher-quality client campaign delivery.
Customer-focused CSM needed to lead onboarding, retention, and growth for law firm clients at an AI-driven immigration legal tech startup, based in Memphis or remote.
Veolia is hiring an Account Manager in Chemical Water Treatment to provide technical solutions, build long-term customer relationships, and drive sustainable revenue growth across industrial accounts.
Informa TechTarget seeks a detail-oriented Client Services Account Associate to manage NetLine Portal campaigns, support clients, and deliver data-driven insights from the NYC or Boston office in a hybrid capacity.
Be the safe source for open source
4 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
