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Customer Success Account Manager [REMOTE]
Skills
- Proven renewal and expansion ownership with accurate forecasting
- Strong relationship-building and stakeholder mapping skills
- Commercially-minded with ability to build business cases for expansion
- Technical curiosity about Kubernetes, Crossplane, and cloud-native infrastructure
- Excellent verbal and written communication for executives and engineers
- Experience creating and running QBRs and business reviews
Responsibilities
- Own GRR and renewal outcomes for a portfolio of Commercial accounts, forecasting and resolving risks well ahead of renewal dates
- Proactively identify and qualify expansion opportunities and collaborate with AEs to close upsells and multi-year deals
- Build and maintain account maps, stakeholder relationships, and accurate health signals and risk flags
- Lead regular touchpoints, QBRs, and business reviews that connect product progress to customer outcomes
- Partner with Solution Architects, Support, and Solutions Engineering to remove adoption blockers and escalate product feedback
- Develop customer advocates, references, and case studies to increase referencibility and advocacy
Education
- Bachelor’s degree or equivalent professional experience preferred
- Relevant certifications or coursework in cloud-native technologies are a plus
Benefits
- Remote-first work environment
- Equity / stock options
- Competitive health, dental, and vision plans
- 401(k) or equivalent retirement benefits
- Generous paid time off and parental leave
- Professional development stipend and learning opportunities
- Flexible work hours and remote collaboration tools
Average salary estimate
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