Merchant Success Manager
Skills
- Minimum 3 years in sales or merchant services within technology or ecommerce industries.
- Proven ability to sell to quota and drive revenue expansion opportunities.
- Strong written and verbal communication; comfortable presenting to stakeholders.
- Experience working cross-functionally to coordinate solutions and drive adoption.
- Proficiency with PowerPoint and Excel for reporting and presentations.
Responsibilities
- Conduct proactive health checks, uncover merchant goals, and continually reassess success criteria.
- Develop and execute account action plans with deliverables from ShipBob and merchant recommendations.
- Drive adoption of key ShipBob features by aligning merchant objectives with platform capabilities.
- Monitor merchant health, identify risks early, and take decisive remediation actions.
- Collaborate cross-functionally (Customer Support, Product, Sales, Ops) to deliver integrated solutions.
- Lead strategic quarterly business reviews (QBRs) and regular communications via phone and email.
- Own KPIs including NPS, churn reduction, and upsell/expansion metrics.
Education
- Bachelor's degree preferred but equivalent professional experience accepted.
- Relevant coursework or certifications in business, marketing, or related fields considered a plus.
Benefits
- Medical, dental, and vision insurance
- Basic life insurance
- Paid maternity/parental leave
- Paid holidays and flexible time off program
- Paid sick leave and quarterly wellness days
- 401(k) match
- Comprehensive benefits package and discretionary bonus eligibility
Average salary estimate
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ShipBob, headquartered in Chicago, Illinois, and established in 2014, is an eCommerce and logistics software company. Their platform acts as a back office for logistics, letting clients manage and edit orders, track real-time stock levels across f...
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