Customer Success Manager SR
Skills
- Proven project management capabilities with strategic planning and execution.
- Strong customer relationship management and communication skills.
- Experience identifying sales opportunities and supporting account growth.
- Contract management and governance experience.
- Ability to manage schedules, budgets, scope, and operational risks.
- Comfortable on camera for virtual meetings and willing to travel up to 20%.
- Collaborative, organized, and customer-focused mindset.
Responsibilities
- Strategically manage project schedules, scope, risks, and budgets to meet customer goals.
- Serve as primary point of contact for assigned customers, providing day-to-day support and guidance.
- Build and nurture long-term customer relationships to ensure satisfaction and retention.
- Identify and forward upsell or expansion opportunities to account managers.
- Manage short- and long-term service contracts, ensuring compliance and customer expectations are met.
- Coordinate cross-functional teams and subcontractors to deliver on customer requirements.
- Escalate and resolve issues proactively, maintaining operational control and clear communication.
- Support onboarding, implementation, and continuous improvement activities for customer accounts.
- Participate in customer-facing video meetings and travel to customer sites as required (~20%).
Education
- Bachelor’s degree in Business, Computer Science, or a related field preferred.
- Equivalent professional experience will be considered in lieu of a degree.
- 3 - 4 years of related professional experience (customer success, project management, or account management).
Benefits
- Remote/Hybrid workplace options
- Health benefits starting Day #1
- Unlimited flexible time off
- 401(k) matching
- Paid family leave and family planning services
- Tuition reimbursement
- Pet insurance
- In-person and virtual social experiences
- Career pathing and development
- Focus Time Fridays
Average salary estimate
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