Support Engineer
Skills
- Deep proficiency with Linux administration and troubleshooting
- Strong understanding of distributed systems and high-availability architectures
- Hands-on experience with NoSQL or similar database platforms
- Familiarity with cloud infrastructure (AWS preferred)
- Experience diagnosing complex performance and reliability issues
- Strong written and verbal communication skills
- Comfortable working independently in a fast-paced, dynamic environment
Responsibilities
- Troubleshoot and resolve technical issues for customers across cloud, hybrid, and on-prem environments
- Collaborate with Engineering on root cause analysis and long-term fixes
- Participate in real-time remediation and live incident response
- Act as a customer advocate to ensure timely and accurate issue resolution
- Support enterprise customers with mission-critical systems and real-time data use cases
- Assist with new deployments, configuration guidance, and performance tuning
- Write and maintain high-quality documentation and Knowledge Base articles
- Contribute to a collaborative, agile, and globally distributed support team
- Participate in on-call rotation for after-hours, holiday, and weekend coverage
Education
- Bachelor’s degree in Computer Science, Engineering, or related technical field, or equivalent practical experience
Benefits
- Competitive salary and equity/stock options
- Comprehensive health, dental, and vision plans
- 401(k) or equivalent retirement plan
- Generous paid time off and company holidays
- Professional development and training opportunities
- Flexible remote-first work environment
- Parental leave and family-friendly policies
Average salary estimate
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