Software Onboarding Representative - Chiropractic

About PracticeTek

Stop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go!

We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity.

We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together.

At PracticeTek, you’ll get to:

• Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs.
• Team up with passionate, talented people who care deeply about patients, providers, and making a difference.
• See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone.
• Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.

Why You’ll Love It Here

As part of the TekTribe, you’ll enjoy:

• Comprehensive health, dental, and vision coverage options
• Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
• Flexible paid time off, sick time, and 10 company-paid holidays
• 401(k) plan with company match to help you build your future
• Culture Committee driving initiatives that spark connection, fun, and belonging
• A workplace powered by innovation, collaboration, and energy every day

The Customer Success (Customer Onboarding) Department:
The Customer Success (Customer Onboarding) department serves a critical role in our customers' success with the ChiroTouch software and services. The Onboarding department works with customers post sale as they implement the platform and service in their practice providing solutions and resources for a productive and engaging implementation experience. The major function of the Customer Onboarding team is to ensure the implementation of the software and services in the customers practice is a success.

The Career Opportunity:
Our Customer Onboarding Associate is responsible for onboarding new customers in a timeline manner, all while providing a fantastic customer experience. The Customer Onboarding Associate will conduct customer support and project onboarding activities to ensure our customers successfully implement ChiroTouch software and services into their practice.

We’re excited to consider remote candidates for this role! That said, if you’re based in Las Vegas, NV; Green Bay, WI; or San Diego, CA, you’ll enjoy a dynamic hybrid setup, spending three days each week collaborating in the office and the rest working from wherever you’re most productive.

What You'll Do:
The Customer Onboarding Associate has responsibility for the following outcomes:

• Customer Success: The Onboarding Associate will provide an exceptional customer experience with great communication skills, both written and verbal, timely and urgent response time, thorough product insights, and results driven problem-solving skills.
• Project Management: A software onboarding specialist will manage a portfolio of onboarding projects and is responsible for achieving applicable onboarding targets for each.
• Time to Complete: While quality is key for onboarding, we strive to complete customer onboarding projects within a certain time frame, based on the software and/or services type and complexity.

What You Bring:

• Chiropractic and/or ChiroTouch software experience highly desired
• Software Onboarding or customer project management experience highly desired, preferably in a SaaS organization
• Minimum 2-years Customer Service experience preferably in a software training, support, or implementation role
• Proficient with Salesforce or similar CRM and Microsoft Office Suite; adept knowledge of application sharing tools and environments; maintains clean and accurate data
• Maintain high standards of integrity and accountability
• Outstanding written and verbal communication skills
• Passionate customer champion with proven ability to provide exceptional customer support

Ready to Join?

If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Apply today and let’s make healthcare simpler, smarter, and Better.Together.

The Fine Print (That Really Matters):

At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay between $42,000 - $54,000. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.