Implementation Manager - Practice Management
Skills
- Strong project management and multi-project coordination skills
- Excellent verbal and written communication with active listening
- Proven ability to deliver effective, engaging training to varied audiences
- Technical aptitude with quick software learning ability and openness to AI tools
- Experience using CRM and project management tools for tracking implementations
- Data-driven approach to track and improve TTV and adoption metrics
- Ability to troubleshoot, escalate, and resolve implementation issues
Responsibilities
- Lead end-to-end customer implementation and onboarding, ensuring timely completion of milestones
- Coordinate cross-functional teams (Sales, Product, Support, Customer Success) to deliver seamless deployments
- Own and improve Time to Value (TTV) metrics and related implementation timelines
- Manage risk and escalations, pulling in appropriate technical and organizational resources
- Deliver engaging training sessions and monitor adoption metrics to drive usage
- Document project status, maintain accurate implementation documentation, and contribute to knowledge base
- Support clean handoffs to post-sale teams with complete context and documentation
- Identify upsell and cross-sell opportunities observed during onboarding
Education
- Bachelor's degree preferred or equivalent practical experience
- Relevant certifications in project management or training are a plus
- Continuing education or coursework in healthcare practice management is beneficial
Benefits
- Remote work / work-from-home
- Health, dental, and vision insurance (typical competitive package)
- 401(k) or retirement plan options
- Paid time off and holidays
- Professional development and training opportunities
- Collaborative cross-functional team environment
Average salary estimate
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