Associate Account Manager, SLED
Skills
- Proven software/tech sales experience with focus on upsell and expansion
- Experience selling into SLED or government accounts and navigating procurement
- Technical knowledge of integrations (SSO, Directory), onboarding, and implementation
- Familiarity with IAM, PAM, or related cybersecurity products
- Proficiency with Salesforce or comparable CRM
- Strong written and verbal communication, negotiation and stakeholder management
Responsibilities
- Manage a portfolio of SLED accounts to meet or exceed assigned revenue quota through renewals, cross-sells, and upsells
- Build and maintain relationships with senior IT, cybersecurity executives, and public sector stakeholders
- Navigate SLED procurement processes including RFP/RFI responses and cooperative purchasing vehicles
- Conduct Quarterly Business Reviews and align Keeper solutions with customers' business and technical goals
- Troubleshoot customer issues and coordinate resolution with internal teams; act as product expert
- Perform data-driven account reviews to prioritize opportunities and mitigate churn risk
- Drive customer advocacy through references, referrals, and case studies
Education
- Undergraduate degree preferred (BA/BS)
- Relevant certifications or coursework in cybersecurity, sales, or public sector procurement beneficial
Benefits
- Medical, dental and vision coverage (including domestic partners)
- Employer-paid life insurance; supplemental life options for employee/spouse/child
- Voluntary short-term and long-term disability
- 401(k) with Roth/Traditional options
- Generous PTO including bereavement and jury duty
- Remote-first work model with hybrid option for candidates near Chicago HQ
- Inclusive and diverse workplace; equal opportunity employer
Average salary estimate
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