Onboarding Manager, Customer Experience
Skills
- 3+ years in customer-facing roles with technical products
- Experience with B2B SaaS products
- Proven project management skills and ability to manage multiple customers concurrently
- Excellent verbal and written communication
- Consultative approach and ability to navigate complex business and technical requirements
- Experience presenting to and engaging stakeholders across functions and seniority levels
Responsibilities
- Own and manage the onboarding lifecycle for large customers from pre-sales through onboarding closeout
- Partner closely with Account Executives to ensure smooth customer handoffs
- Define and manage customer onboarding timelines and milestones to achieve value quickly
- Coordinate with Customer Enablement, Technical Account Managers, Design Advocates, and Solutions Consultants to execute onboarding plans
- Report on onboarding metrics and customer feedback to assess impact and identify new initiatives
- Develop and maintain enablement content and training resources to accelerate adoption
- Deliver live and scalable training sessions tailored to customer maturity and needs
- Act as a trusted advisor, consulting on product and industry best practices
Education
- Bachelor's degree or equivalent practical experience preferred
- Relevant coursework or training in business, design, product, or related fields is a plus
Benefits
- Equity package
- Health, dental & vision coverage
- Retirement plan with company contribution
- Parental leave & reproductive or family planning support
- Mental health & wellness benefits
- Generous PTO and company recharge days
- Learning & development stipend
- Work-from-home stipend and cell phone reimbursement
- Sales incentive pay for eligible roles and annual bonus plan for eligible non-sales roles
Average salary estimate
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