Fast Facts

Join 3P Learning as an Account Manager to drive customer success and engagement for first-year school clients using innovative educational products.

Responsibilities: Manage a portfolio of first-year school customers, oversee onboarding, deliver product training, and ensure customer satisfaction and retention.

Skills: 3+ years in account management or customer success in EdTech or similar, strong presentation skills, and experience with CRM platforms like Salesforce.

Qualifications: Proven record of exceeding customer success targets and ability to engage educators or school leaders.

Location: This job is located in Chicago, Illinois.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $50,000 - $70,000.

At 3P Learning, we're not just creating educational products; we're crafting masterpieces that set the gold standard in global EdTech excellence. Our products are not just tools; they're tickets to learning adventures loved by millions of children worldwide!

If you are ready to dive into a role that's not just a job then look no further, because at 3P Learning, we're on a mission to revolutionize education and have a blast while doing it!

We are looking for a dynamic and customer focused Account Manager to support our first year school customers as they begin their journey with our products. In this role, you will play a pivotal part in helping schools successfully implement our solutions, build strong relationships and ensure our customers see real value from day one.

What You Will Be Doing...

• Manage a portfolio of first-year school customers, ensuring high levels of engagement, satisfaction and retention.
• Lead the onboarding process for new schools, ensuring successful implementation within the first 45 days.
• Coordinate product setup and training to ensure educators are confident using 3P products.
• Deliver product demonstrations, training sessions and professional development workshops for educators and school leaders.
• Conduct regular health checks and strategic check ins to review product usage and ensure customers are realizing full value.
• Collaborate with Sales, Marketing and Customer Support teams to deliver a seamless and consistent customer experience.
• Represent the company at education conferences, school visits and industry events to strengthen relationships and promote 3P solutions.

What You Will Have...

• 3+ years experience in account management, customer success or sales, ideally in EdTech, SaaS or education focused organizations.
• A proven track record of meeting or exceeding revenue, retention or customer success targets.
• Experience onboarding and supporting customers through product adoption.
• Confidence managing a portfolio of accounts or a defined territory.
• Experience using CRM platforms such as Salesforce and analyzing customer data to guide strategy
• Strong presentation and communication skills, with experience engaging educators or school leaders being a plus.

What You will Be...

• Passionate about education and motivated by the opportunity to help teachers and students succeed.
• Proactive and solutions focused, you take initiative, anticipate challenges and find creative ways to support customers.
• Highly organized and can confidently manage multiple accounts while maintaining excellent attention to detail.
• Data curious and enjoy using insights and metrics to improve outcomes and guide decisions.
• A team player where you thrive working cross-functionally and contributing to shared goals.

At 3P Learning, we value collaboration, innovation and professional growth. This role is a fantastic opportunity to build meaningful relationships with schools, drive customer success and grow within a supportive team.

We can’t wait to hear from you and look forward to sharing more about 3P and our amazing people and products.