Technical Program Analyst - Release Manager and Problem Manager

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

The Visa DPS Release and Problem Management team is seeking a highly motivated resourceful candidate that will play a dual role of Release Manager & Problem Manager.  In this dual role, responsibilities will include collaborating with the Release Manager and Delivery team to manage the Maintenance Release process to ensure successful deployment of an integrated set of DPS applications and services to the QA, Certification, and Production environments, as well as leading Problem Management tasks from initiation to completion. 

Responsibilities:

• Manage the Maintenance Release process. This includes conducting installation planning and execution to all platforms and environments associated with the Maintenance Release.

• Identify and/or communicate installation related timing concerns (between different platforms, or for specific tasks), dependencies (between code from different platforms), and risks to the development and operations teams.

• Own and manage the consolidated install plan that describes the order of key install packages, dependencies, and risks.

• Conduct post-installation retrospectives and produce post-production installation reporting.

• Manage the scope of each Maintenance Release through a change control process.

• Act as liaison between Project Management, Product Development, Testing Teams, and Operations/Support.

• Create and maintain the annual Maintenance Release schedule for Issuer Processing.

• Manage all release related processes, continually reviewing and improving the process to ensure fit for purpose.

• In the capacity of Problem Manager, you will take ownership of identifying root causes and guiding resolution efforts for high-priority incidents. This involves collaborating closely with all affected teams to ensure effective communication, alignment, and timely resolution of issues. Your proactive coordination will be essential in minimizing disruption and maintaining operational excellence.

Essential Functions: 

• Solid understanding of Release Management and Problem Management techniques, including both waterfall and agile methodologies, and best practices.

• Release Management and Problem Management activities - manage risk mitigations, the implementation of code among multiple platforms, change control process, and problem tickets.

• Achieve goals through effective communication with stakeholders at all management levels across Visa, including delivery teams, business partners, vendors, and senior management.

• Manage the Maintenance Release with a strong understanding of project impacts, platform dependencies, and ability to resolve blockers in a timely manner. 

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Visa will accept applications for this role until at least March 28, 2026.

Visa is not offering relocation assistance for this role.

Visa is not supporting immigration for this role.

Basic Qualifications:
2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
Minimum of Bachelors of Science degree.
3-5 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD).
Concentration in Computer Science or a related technical discipline.
Excellent verbal and written skills. In particular, a demonstrated ability to communicate technical and business issues and solutions to multiple organizational levels internally and externally.
Ability to analyze and organize a plan based upon available information.
Strong teamwork, interpersonal, and relationship-building skills.
Ability to delegate tasks and ensure successful task completion and influence without direct authority to achieve necessary goals.
Strong leadership qualities, organizational skills and the ability to adapt quickly to effectively manage issues and complex situations.
Ability to work independently, yet seamlessly integrate activities with other teams when needed.
Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, and Project) as well as project management, reporting, and agile tools including, Tableau, JIRA, SharePoint, and Wiki.
Proficiency in incident management tools like Service Now.
Ability to understand complex issues, coordinate permanent fixes, and document it for both technical and non-technical audiences.
PMP Certification and Certified Scrum Master (CSM) preferred.
Ability to create dashboards to track key performance indicators.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 104,600.00 to 162,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Visa is not offering relocation assistance for this role.

Visa is not supporting immigration for this role.