People Operations Manager
People Operations Manager
Vapi (/ˈVɑːpi/):
We’re creating the shift to voice as humanity’s default interface
We’re the most configurable platform for deploying voice agents
We’ve grown to over 600k developers in two years, adding 2,000+ every day
Why We’re Hiring This Role:
Vapi is building foundational systems across performance management, compensation, and career development
Today, too much senior People capacity is consumed by operational work instead of strategy and org design
This role creates separation between system design and system execution
The People Operations Manager becomes the execution engine of the People function, ensuring programs run reliably and employees have a consistent, high-quality experience
What You’ll Do:
30 Day:
Ramp on People systems (Lattice, Sequoia One, payroll, benefits workflows)
Take ownership of onboarding and offboarding execution
Support ongoing performance cycle logistics and communications
Build baseline reporting for headcount, attrition, and core People metrics
60 Day:
Fully own execution of performance cycles, including Lattice administration
Establish consistent onboarding and offboarding experience across teams
Audit People systems, data integrity, and workflows
Identify process gaps and begin implementing operational improvements
90 Day:
Implement reporting dashboards for performance, promotions, and attrition
Drive process automation and scalability across People systems
Serve as a trusted, responsive first point of contact for employees
Who You Are:
5+ years of HR Ops, People Ops, or similar experience in a high-growth environment
Strong hands-on experience with HRIS and performance tools (Lattice and Sequoia One preferred)
Deep understanding of payroll, benefits administration, and HR compliance
Highly detail-oriented with the ability to run multiple programs simultaneously
Clear, direct communicator who represents the People function with professionalism
Comfortable operating in ambiguity and building systems from the ground up
Strong service orientation with genuine care for employee experience
Why Vapi:
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
What We Offer:
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
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