Customer Operations Systems Manager
Skills
- CRM administration and configuration
- Advanced SQL for reporting and analysis
- Scripting (JavaScript, Python) for automation and integrations
- Experience with APIs and secure integrations
- Strong spreadsheet skills (Google Sheets / Excel) including pivot tables and data modeling
- Experience applying AI/ML tools to operational problems
- Project management (Agile/Scrum) and stakeholder communication
Responsibilities
- Design, implement, iterate, and support system configurations, automations, and workflows across CRM, CSP, and related platforms.
- Identify and deploy AI/LLM solutions to automate operational workstreams and enhance customer experience.
- Create and maintain technical documentation for processes, integrations, and automations.
- Troubleshoot complex technical issues and implement long-term fixes to prevent recurrence.
- Build SQL queries, reports, and dashboards to monitor customer health, team performance, and operational KPIs.
- Partner closely with Customer Success and Support teams to understand daily operations and translate needs into technical solutions.
- Evaluate and integrate emerging technologies to evolve the customer organization tech stack.
Education
- Bachelor's degree in a relevant field or equivalent experience
Benefits
- 100% paid health, dental, and vision insurance
- Generous paid time off and paid parental leave
- 401(k) plan with company match
- Onsite fitness center, sports courts, and cafeteria at Raleigh campus
- Latest tech, standing desks, and role-specific software
- Wellness perks and a culture focused on career growth and work/life integration
Average salary estimate
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