Director, Partner Success GSI/BPO
Skills
- Proven global partner or customer success leadership experience across multiple regions and time zones.
- Deep knowledge of GSI and/or BPO delivery models and partnership structures.
- Strong executive communication and presentation skills for senior stakeholder engagement.
- Ability to influence cross-functional teams and navigate complex, matrixed organizations.
- Technical aptitude and experience working with engineering and implementation teams.
- Data-driven mindset to monitor partner health and improve processes.
Responsibilities
- Lead, mentor and scale a global team of Partner Success Managers and Implementation Engineers supporting GSI and BPO partners.
- Define performance expectations, success metrics, and standardized operating rhythms across regions.
- Own strategic partner engagements to ensure adoption, expansion and long-term value realization.
- Build and maintain senior executive relationships with key GSI and BPO partners and present strategic updates to executives.
- Represent Partner Success in global forums, partner summits and cross-functional steering committees.
- Develop thought-leadership content and represent NICE at industry events and partner conferences.
- Proactively identify and resolve conflicts or friction across partners, sales and delivery organizations.
- Standardize global engagement models, monitor partner health with data-driven insights, and drive continuous operational improvement.
Education
- Bachelor’s degree in business, engineering, computer science or related field (or equivalent experience).
- MBA or equivalent strategic/business education preferred.
Benefits
- Competitive base salary and potential equity/RSU programs (company-dependent).
- Comprehensive medical, dental and vision benefits.
- 401(k) retirement plan and employer match (where applicable).
- Generous paid time off and paid holidays; flexible remote working arrangements.
- Professional development and conference/industry event participation.
- Global, inclusive workplace with equal employment opportunity.
Average salary estimate
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