Technical Account Manager

Role Overview

Kamiwaza is building a platform that enables organizations to deploy enterprise AI at scale. As a Technical Account Manager, you are the customer’s primary ongoing relationship with Kamiwaza. You maintain the strategic relationship with the customer, navigate senior stakeholders, understand where the customer’s business is heading, and identify where Kamiwaza can deliver additional value.

When outcome projects arise, you coordinate delivery end-to-end: scoping, requirement gathering alongside the engineers, timeline management, stakeholder communication, and proving the outcome works in production. Between engagements, you maintain the relationship, advocate for the customer internally, and develop the account. You work alongside engineering leadership to coordinate staffing and prioritization, but your primary orientation is outward, toward the customer. You own workflow discovery, stakeholder communication, adoption planning, and outcome measurement. You identify expansion opportunities: new use cases, additional outcomes, or deeper platform adoption that emerge naturally from the ongoing relationship.

This role is ideal for someone who combines technical credibility with business acumen, someone comfortable in a room with a CTO discussing architecture and with a CFO discussing ROI.

Key Responsibilities

Account Ownership and Customer Relationship

• Own the long-term customer relationship post-sale, serving as the customer’s primary point of contact with Kamiwaza across all engagements.

• Build and maintain relationships with senior stakeholders, understanding their strategic objectives and aligning Kamiwaza’s capabilities to their business goals.

• Develop and maintain Customer Success Plans that link customer objectives to Kamiwaza platform capabilities and outcome project delivery.

• Proactively identify expansion opportunities — new use cases, additional outcomes, or deeper platform adoption — that arise from the ongoing relationship.

Outcome Delivery Coordination

• Coordinate the end-to-end delivery of outcome projects, from scoping and requirement gathering through execution to production deployment and adoption.

• Partner with engineering leadership to align the right engineers to each engagement, ensuring timely and high-quality delivery.

• Own workflow discovery, stakeholder communication, adoption planning, and outcome measurement for each engagement.

• Manage delivery timelines and customer expectations, escalating blockers early and ensuring engineering has the context they need to deliver.

• Conduct customer-facing program reviews, presenting progress, addressing concerns, and aligning on priorities.

Internal Advocacy and Feedback

• When engineers surface platform gaps or customer requirements during delivery, ensure those translate into actionable feedback for the product team.

• Advocate for customer priorities within Kamiwaza, particularly in balancing commercial outcome work alongside federal delivery demands.

• Contribute to the evolution of Kamiwaza’s delivery playbooks, engagement tooling, and repeatable solution patterns.

Minimum Requirements

• Bachelor’s degree in business, engineering, computer science, or a related field.

• 8+ years in customer success, solution delivery, consulting, engagement management, or technical account management in a technology company.

• Demonstrated ability to own and grow customer relationships at the executive level.

• Experience managing the delivery of technical projects, coordinating engineering resources, managing timelines, and ensuring quality outcomes.

• Strong problem-solving skills with the ability to translate complex customer challenges into structured, actionable plans.

• Exceptional communication skills — able to translate between technical teams and business stakeholders clearly and persuasively.

Preferred Qualifications

• Experience in enterprise AI, data platforms, cloud infrastructure, or related domains.

• Familiarity with AI/ML deployment, agentic systems, or GenAI applications.

• Experience working with non-technical customers who need workflow translation and adoption support.

• Background in professional services, consulting delivery, or program management at a technology or platform company.

• Comfort operating in a startup environment with ambiguity and rapid change.

Why Join Us?

• Purpose & Impact: Be a key contributor to the GenAI revolution, shaping how enterprises adopt next-generation technology.

• Remote-First Culture: Based in Colorado, but work from anywhere with the tools and support you need.

• Expert Founders with Successful Exits: Our leadership team brings experience and a relentless enthusiasm for GenAI innovation.

• High-Autonomy Environment: Flat organizational structure, transparent communication, and minimal red tape.

• Competitive Compensation & Equity: Own a piece of our high-potential, well-funded startup.

• Comprehensive Benefits: Health coverage, remote workspace support, and more.

Who We Are

• We're a small, driven team building a platform that makes GenAI deployment feel like magic.

• Our approach: curious, humble, but relentless.

• We're fun, kind, and exceptional—serious about making an impact but never taking ourselves too seriously.

• We operate with high urgency but think for the long term—action creates clarity.

How to Apply

Ready to build the foundation of the GenAI revolution? Please include a short write-up of a customer problem you solved end-to-end and a link to any reusable asset or press release that came out of it.

P.S. If you use GenAI to craft your application, we'll probably find out—and we'd love to learn more about how you did it!

This role offers a base salary between $120,000 and $160,000, plus equity and benefits. Actual compensation will reflect an individual’s experience, impact, and location. Our benefits include low-deductible medical plans, flexible time off, and supportive family leave policies.