Staff SW Engineer, AI Solutions

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

We are seeking a highly skilled AI developer with deep expertise in Agentic and Generative AI to drive the next wave of intelligent automation and digital transformation. In this role, you will be at the forefront of designing, implementing, and optimizing AI-powered solutions integrated into the ServiceNow platform. Your primary focus will be on leveraging artificial intelligence, including custom MCP tooling, Agentic scoped applications, and third-party Large Language Models—to enhance workflows, automate complex processes, and deliver innovative business outcomes.

You will architect and build custom AI solutions and ensure seamless user experiences through intelligent automation. As a thought leader in AI, you will collaborate with stakeholders to identify opportunities for AI adoption, experiment with emerging technologies, and contribute to Visa’s enterprise AI strategy.

In addition to your AI responsibilities, you will develop and configure integrations between ServiceNow and other enterprise applications, manage the full lifecycle of these integrations (from API development and scripting to framework deployment), and ensure robust, secure, and scalable connections.

Roles and responsibilities:

• Designing, developing, and optimizing AI-powered solutions (built within the ServiceNow platform and/or integrated through external custom solutions), including the creation of custom MCP tooling and Agentic solutions.
• Leveraging AI solutions to integrate and orchestrate third-party Large Language Models (LLMs) such as OpenAI, Google Gemini, etc, driving intelligent automation and enhanced user experiences.
• Collaborating with stakeholders to identify opportunities for AI adoption, experiment with emerging technologies, and deliver innovative, AI-driven business outcomes.
• Troubleshooting and resolving issues with ServiceNow configurations and AI components, ensuring seamless operation and reliability.
• Identifying requirement gaps to ensure high-quality solutions and providing configuration options with clear pros and cons.
• Designing and implementing intuitive, user-friendly software that enables customer-led customization and flexibility.
• Collaborating with internal customers and business analysts to clarify requirements and architect effective, AI-driven solutions.
• Authoring comprehensive technical design and build documentation for all facets of the technical infrastructure.
• Conducting research and analysis of existing systems to provide accurate time estimates and recommendations to project managers.
• Actively participating in project meetings and daily scrums to communicate development status, progress, and technical insights.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Visa will accept applications for this role until at least April 30, 2026.

Basic Qualifications:

• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications:

• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.
• Proven ability to deliver projects on time and within budget by writing high-quality code, mentoring junior developers, understanding workload and usage requirements, and producing clear technical documentation that enables knowledge transfer and long-term supportability across global teams.
• Experience designing robust, scalable, and moderately complex architectural solutions that integrate across a broader technical ecosystem, while effectively operating as a collaborative member of a globally distributed team across diverse time zones and cultures.
• Minimum of 2 years of relevant professional experience including hands-on work with AI-powered solutions, with a bachelor’s degree; or at least 2 years of relevant experience with an Advanced Degree (e.g., Master’s, MBA, JD, MD).
• In-depth knowledge of APIs, web services, and standard relational database concepts.
• Proven experience with JavaScript, AJAX, JSON, CSS, REST, SOAP, and HTML.
• Strong Python skills and hands-on experience building RESTful or GraphQL APIs.
• Demonstrated experience building GenAI solutions, agents, or conversational applications, exhibiting the ability to differentiate reasoning approaches like ReAct and Chain-of-Thought (CoT). 
• Demonstrate ability to design and architect Agentic Systems, applying various agent architectures (symbolic, BDI, LLM-based) to design intelligent agents tailored for specific tasks and environments.
• Implement Core Agent Capabilities.
• Develop agents that can perceive, reason, plan, act, and learn, utilizing Python and relevant AI libraries and frameworks.
• Analyze and Evaluate Agent Behavior.
• Critically assess agent performance, understand the complexities of multi-agent systems and human-agent interaction, and identify risks.
• Navigate Ethical Landscapes.
• Identify, analyze, and address the ethical challenges and safety considerations inherent in developing and deploying autonomous AI systems, applying principles of responsible AI.
• Apply Agentic AI to Solve Problems.
• Conceptualize and build functional AI agents for practical applications, demonstrating the ability to integrate diverse concepts into cohesive business solutions.
• Deep understanding of prompt engineering concepts, LLM fine-tuning, and retrieval-augmented generation (RAG).
• Familiarity with MCP servers or comparable model-serving/hosting platforms.
• Excellent problem-solving skills, strong communication, and a collaborative attitude.
• Strong analytical skills with the ability to extensively analyze and improve business processes and workflows.
• Demonstrated expertise in designing, implementing, and optimizing AI-driven functionalities integrated with ServiceNow, such as custom Agentic AI skills, GenAI integrations, and intelligent automation.
• Strong technical background in ServiceNow-specific development tools and frameworks (UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, Import Sets, Transform Maps, Update Sets).
• Strong knowledge of the CMDB, data modeling, data strategies, and integrations.
• Knowledge of ServiceNow ITSM/ITOM product portfolio including Change Management, Discovery, and Service Mapping.
• Relevant certifications such as Certified ServiceNow Admin (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD) are highly desirable.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 124,300.00 to 198,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.