Solutions Engineer - job 1 of 2
Skills
- Proven pre-sales, sales engineering, or technical sales experience in enterprise B2B SaaS
- Direct experience with enterprise physical security systems (access control, video, identity ecosystems)
- Familiarity with ServiceNow platform and commitment to obtain ServiceNow Administrator certification within six months
- Strong demo, presentation, and stakeholder communication skills
- Ability to design integrations and workflows that map security operations to deployable ServiceNow solutions
- Experience collaborating with Product, Design, and Engineering teams to ship customer-driven features
Responsibilities
- Deliver customized product demonstrations that align features to each prospect's pain points and use cases.
- Act as the technical authority in sales engagements, answering questions and liaising with Product and Engineering for technical validation.
- Collaborate with Account Executives and Account Managers to design technical strategies that shorten deal cycles and enable expansion.
- Support post-sale implementation and hyper care, providing technical guidance and coordinating custom work with Engineering.
- Capture and relay customer feedback to inform roadmap priorities and product enhancements.
- Maintain and contribute to technical documentation, FAQs, and case studies to support sales and customer success.
- Train and mentor team members on product technicalities and domain-specific best practices.
- Travel approximately 25% for conferences and on-site customer meetings.
Education
- Bachelor's degree in Computer Science, Information Systems, Engineering, Security Management, or equivalent experience preferred
- ServiceNow Administrator certification required within six months of hire
Benefits
- Competitive salary plus equity participation
- Remote-first work model with flexible schedule
- Opportunity for professional development and certifications (including ServiceNow)
- Travel to industry conferences and customer sites (~25%)
- Inclusive, high-performance startup culture and equal opportunity employment
Average salary estimate
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