Client Success Manager
About the Role
We are hiring for a Client Success Manager on behalf of our client, a performance-driven digital marketing agency focused on helping home improvement and outdoor living businesses scale through paid advertising and lead generation systems.
This is a high-ownership role where you will manage client relationships end-to-end, ensuring strong communication, retention, and measurable growth outcomes.
Why This Role
- High ownership and autonomy in managing client success
- Exposure to fast-paced, performance-driven marketing environments
- Performance-based growth through bonuses tied to retention and expansion
- Remote-first, results-oriented culture
Key Responsibilities
Client Success & Communication
- Act as the main point of contact for assigned clients
- Ensure consistent communication, clear updates, and strong follow-through
- Maintain client confidence, especially during performance fluctuations
Problem Solving & Ownership
- Proactively identify and resolve issues
- Take initiative without waiting for direction
- Ensure smooth delivery and client satisfaction
Relationship Management
- Build long-term, trust-based relationships
- Drive retention, referrals, and overall client experience
Performance & Strategy Alignment
- Review campaign performance and translate insights into clear next steps
- Collaborate with internal teams to align expectations and execution
Upsells & Growth
- Identify opportunities for additional services
- Support expansion conversations in a natural, value-driven way
- 2–4+ years of experience in Client Success, Account Management, or Digital Marketing
- Strong problem-solving skills and ability to work independently
- Comfortable with data, reporting, and performance metrics
- Excellent communication and client-facing skills
- Experience with CRMs, reporting tools, or marketing platforms
Nice to Have
- Experience with GoHighLevel (GHL)
- Background in paid ads, lead generation, or social media marketing
- Experience in agency, coaching, or consulting environments
Work Setup
- Full-time remote role
- Must overlap 8 hours with U.S. business hours (primarily PST)
Average salary estimate
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