Technical Lead
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Lead in United States.
This role is designed for a technically skilled professional who thrives on solving complex problems while supporting operational excellence. You will serve as a key technical resource for both internal teams and clients, providing expertise to optimize workflows, ensure adoption of solutions, and deliver seamless service. The position combines hands-on troubleshooting, configuration management, and analytical reporting with client engagement and training. You will play a pivotal role in enhancing system efficiency, supporting SaaS platforms, and contributing to the development of best practices. This is an opportunity to impact customer success directly in a fast-growing, mission-driven environment with a focus on healthcare technology.
- Provide day-to-day technical support and act as a trusted advisor to operational contacts.
- Apply clinical workflow knowledge to optimize system configurations and improve outcomes.
- Partner with clients to drive adoption, deliver training, and recommend configuration enhancements.
- Manage escalated issues, resolve complex technical requests, and document solutions thoroughly.
- Utilize reporting and analytics tools to prepare insights for business reviews and internal stakeholders.
- Contribute to product documentation, process improvements, and best practice guidelines.
- Deliver tier-three support and collaborate on product feedback and enhancement initiatives.
Requirements:
- Bachelor’s degree or equivalent experience in a relevant field.
- 2+ years supporting SaaS customers or troubleshooting technical workflows; healthcare or clinical workflow experience preferred.
- 1+ year experience with solution implementation or technical support for enterprise clients preferred.
- Strong technical problem-solving skills and ability to manage multiple priorities under pressure.
- Excellent written and verbal communication, relationship-building, and customer service abilities.
- Proficiency with reporting tools (e.g., Looker) is a plus.
- Adaptable, self-motivated, and committed to professional growth.
- Ability to travel occasionally (less than 10%).
Benefits:
- Remote-first work environment with flexible arrangements.
- Health, dental, vision, life, and disability insurance available from day one.
- 401(k) plan with employer match and immediate vesting.
- 17 company holidays, 2 floating holidays, plus competitive paid time off.
- Opportunities for internal advancement and career development.
- Work in a mission-driven team focused on improving patient care and healthcare workflows.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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