Senior Product Manager, Customer Lifecycle
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Product Manager, Customer Lifecycle in United States.
This role sits at the intersection of AI innovation, product strategy, and post-sales customer experience, focused on transforming how customers derive value throughout their lifecycle. You will define and own AI-powered capabilities that enhance onboarding, adoption, support, and long-term engagement within a large-scale B2B SaaS platform. Working closely with engineering, data science, and customer-facing teams, you will build intelligent, agentic experiences that improve outcomes for both customers and internal operations. The environment is highly collaborative and data-driven, with strong emphasis on experimentation, evaluation frameworks, and measurable impact. You will translate complex customer needs and behavioral data into scalable product solutions powered by machine learning and large language models. This is a high-impact role where your work directly influences customer satisfaction, product adoption, and business growth.
- Own and evolve a portfolio of AI-driven customer lifecycle experiences, ensuring intelligent automation supports key post-sales moments such as onboarding, support, and ongoing product usage.
- Lead discovery efforts to identify where AI can meaningfully improve customer outcomes, reduce friction, and expand scalable self-service capabilities across channels.
- Partner closely with engineering and data science teams to design context-aware systems, agentic workflows, and AI-powered product experiences.
- Collaborate with Support and Customer Success teams to surface customer pain points and convert manual workflows into scalable, automated solutions.
- Define success metrics, evaluation frameworks, and experimentation strategies to continuously measure and improve AI performance, accuracy, and business impact.
- Use data insights and product analytics to guide roadmap decisions, prioritize initiatives, and optimize customer lifecycle performance.
Requirements:
- 5+ years of Product Management experience in B2B SaaS, including at least 2+ years delivering AI/ML-powered or agentic AI products in production environments.
- Strong expertise in AI product development, including evaluation frameworks, model performance analysis, and understanding of deterministic vs. non-deterministic systems.
- Proven analytical capability with experience interpreting behavioral, operational, and model performance data to drive product decisions.
- Ability to translate complex technical AI concepts into clear product narratives aligned with customer and business outcomes.
- Experience working cross-functionally with engineering, data science, and customer-facing teams in fast-paced environments.
- Strong communication skills with the ability to influence stakeholders and build alignment across technical and non-technical audiences.
- Experience in post-sales, customer lifecycle, or customer experience domains is a strong plus.
Benefits:
- Competitive base salary ranging from $137,900 to $184,500 USD, plus annual bonus and equity opportunities.
- Comprehensive health coverage including medical, dental, and vision plans with strong employer contributions.
- Flexible work arrangements, autonomous work culture, and generous paid time off.
- Strong parental leave policies, fertility, adoption, and family-building support benefits.
- 401(k) retirement plan with employer match and additional financial wellness tools.
- Learning and development programs, leadership training, and career growth opportunities.
- Additional lifestyle benefits including wellness support, telehealth services, and employee assistance programs.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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