Customer Lifecycle Jobs

Lead and scale the customer lifecycle and retention engine for an acquisition-driven, AI-powered insurance brokerage based in Austin, TX.

Lead and execute multi-channel lifecycle programs that drive customer adoption, retention, and expansion for a fast-evolving SaaS company through data-driven digital engagement.

Lead cross-functional customer programs at Stäubli’s Duncan office, driving on-time, on-budget delivery and acting as the primary customer-facing program lead.

Equal Parts seeks a Head of Customer Experience in Austin, TX to build the lifecycle, systems, and teams that own onboarding, servicing, and renewals across its acquisition-driven insurance platform.

Lead Agiloft’s product marketing strategy and AI-powered market intelligence to shape product roadmap, define differentiated messaging, and drive GTM execution and customer advocacy.

Experienced program manager needed to lead strategic customer cooling programs—coordinating engineering, operations, supply chain and quality to deliver projects on time, on budget, and to specification.

Ivo is hiring a Customer Marketing Manager to lead enterprise expansion, adoption, and advocacy programs from our San Francisco office to drive renewals, expansion, and customer-led growth.

Experienced relationship marketing strategist needed to lead omni-channel CRM and lifecycle planning for Merkle clients, translating data and technology into measurable, client-facing marketing programs.

Chainguard is hiring a Senior Manager of Customer Success Management to lead and scale CSM teams for Commercial and Digital customers in a remote-first, security-focused SaaS company.

Renesas seeks a data-driven Digital Customer Success Manager in Los Angeles to design and scale digital playbooks, improve activation and retention, and drive expansion through analytics-driven self-serve experiences.

Lead cross-functional consulting engagements at Two Circles, translating SQL-driven analytics and data strategy into CRM and activation programs that drive fan engagement and revenue.

Lead lifecycle strategy and cross-functional initiatives to increase engagement, reduce churn, and drive long-term value for one of Asurion’s largest partner programs.

Lead Turo’s global CRM lifecycle strategy to drive activation, retention, reactivation and long-term customer engagement across email, push, SMS and in-app channels.

Lead lifecycle strategy for Yahoo Advertising to design and scale multi-channel retention and growth programs that deliver cohesive, measurable customer experiences.

Lead the build-out of Doxel’s Customer Success operating system by integrating Planhat, Snowflake, Salesforce, and BI tools to scale proactive, data-driven customer engagement and expansion.

Lead customer marketing strategy and execution—own email programs, advocacy initiatives, and storytelling to boost customer engagement and pipeline for a B2B SaaS organization.

Lead customer retention analytics and lifecycle strategy at Catbird to drive loyalty, lifetime value, and measurable growth across online and retail channels.

Inclusive & Diverse

Empathetic

Collaboration over Competition

Growth & Learning

Lead American Girl’s cross-channel retention and loyalty strategy to drive repeat purchase, engagement, and long-term customer lifetime value for Mattel’s DTC business.

Lead the design and execution of digital, scalable customer experience programs that increase product adoption and retention at Quantum Metric.

Lead customer communications and advocacy as a remote Customer Marketing Manager, owning email strategy and customer storytelling to drive engagement and pipeline for a growing B2B company.

Experienced Customer Marketing Manager sought to lead email-driven engagement, advocacy programs, and proof-point development to accelerate B2B pipeline and improve the customer journey.

An experienced, analytical leader is needed to build and scale customer lifecycle, advocacy, and community programs that increase retention, expansion, and long-term customer value at a high-growth B2B SaaS company.

Lead customer communications and advocacy to increase engagement and pipeline through strategic email programs and customer storytelling for a fast-paced B2B organization.

Lead Cin7’s Product and Customer Marketing to shape go-to-market strategy, drive product adoption, and grow revenue for a fast-scaling inventory management SaaS.

Lead customer communications and advocacy as the remote Customer Success Marketing Manager, driving engagement, pipeline, and customer storytelling through strategic email programs and programs.

Lead customer-facing email programs and advocacy initiatives to increase engagement and pipeline growth for a fast-paced B2B company.

Demandbase is hiring a Customer Marketing Manager to build and optimize lifecycle and product-led campaigns that drive customer engagement, retention, and expansion.

Ketch is hiring a Customer Success Manager to build and run a lifecycle-driven Success-at-Scale program that uses usage signals and repeatable playbooks to increase customer value, retention, and expansion.

Inclusive & Diverse

Rise from Within

Mission Driven

Diversity of Opinions

Work/Life Harmony

Customer-Centric

Social Impact Driven

Rapid Growth

Maternity Leave

Paternity Leave

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Resources

Life insurance

Disability Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Equity

401K Matching

Branch is hiring a Customer Success Operations Manager to build AI-driven, tech-touch programs and health scoring that protect and grow usage-based revenue across a ~1,000 account portfolio.

Collaborate with Visa Consulting and Analytics to analyze large datasets, develop consulting deliverables, and drive strategic recommendations that help major clients grow and optimize payments businesses.

Lead HCP email and lifecycle CRM strategy for Allergan Aesthetics, shaping targeted programs that drive engagement and measurable business impact.

Red Oak is hiring a Client Success Manager to develop and run scalable lifecycle programs that boost engagement, retention, and growth across a large portfolio of Wealth Management and Investment clients.

Experienced consulting leader sought to sell, deliver, and scale strategic payments and issuer-focused solutions for Visa’s North America clients.

Inclusive & Diverse

Growth & Learning

Customer-Centric

Collaboration over Competition

Medical Insurance

Maternity Leave

Flex-Friendly

401K Matching

Lead lifecycle strategy and execution at Vanta—building data-driven email, in-product, and automation programs that increase activation, retention, and expansion for a fast-growing security SaaS.

Lead and scale a marketing strategy practice at Stitch by advising enterprise clients on martech roadmaps, customer journeys, and data-driven lifecycle programs while managing and mentoring a team of strategists.

Stord seeks a hands-on Customer Marketing Manager to lead ABM and lifecycle email programs and scale a customer advocacy motion that drives retention and pipeline for B2B commerce brands.

FNBO seeks a Partnership Marketing Summer Intern in Omaha to help design and analyze cardholder retention initiatives while gaining practical experience across strategy, lifecycle, and customer care teams.

Lead world-class CRM programs for Samsung's Home Appliance business, owning email, push and SMS strategies to drive acquisition, conversion and retention.

Lead Drata's post-sale growth engine by designing and scaling lifecycle and expansion programs that drive adoption, expansion revenue, and NRR.

Nielsen is hiring a Senior Manager of Retention Marketing to lead white-glove programs for top global clients while building scalable lifecycle and CRM engines to drive retention and expansion.

Experienced lifecycle marketer needed to drive retention and adoption programs at a fast-growing IoT fleet analytics leader, executing multi-touch customer communications and coordinating automation and content delivery.

Lead identity lifecycle deployments and strategic customer engagements at Veza to accelerate adoption of its Intelligent Access platform and strengthen enterprise security posture.

Medical Insurance

Dental Insurance

Vision Insurance

401K Matching

Flex-Friendly

Paid Time-Off

WFH Reimbursements

Learning & Development

Paid Volunteer Time

Seesaw is hiring an Enterprise Customer Success Manager to manage large K-12 district partnerships, drive renewals and expansion, and ensure Seesaw delivers measurable value to educators across the Northeast.

A growing SaaS company is hiring a Senior Customer Success Operations Lead to build scalable, data-driven operations that improve customer adoption, retention, and expansion.

Radicle Health is hiring a Product Marketing Manager to lead go-to-market strategy, product messaging, and lifecycle campaigns that drive adoption and growth across its human services software portfolio.

Tory Burch seeks a data-driven Senior Director of Customer Intelligence & CRM to own insights, segmentation, and lifecycle programs across email and SMS to grow customer lifetime value and brand loyalty.

At Adobe, the Senior Lifecycle Marketing Manager will lead personalization-driven email, push and lifecycle programs to increase trial, conversion and long-term customer engagement.

Experienced Contracts Manager needed to own contract lifecycle management, negotiation, and CLM/CRM workflows for a growing healthcare SaaS company based in Atlanta.