CX Sales Director - New Logo Sales

What You’ll Do

·       Drive new logo acquisition across key verticals

o   Develop and execute territory and prospecting strategies to land new customers through a direct sales motion, with a primary focus on healthcare, retail, and financial services, while operating across all three verticals.

o   Identify, engage, and build relationships with executive stakeholders (CX, Digital, Operations) to position CSG’s AI-enabled CX solutions.

o   Lead end-to-end sales cycles—from outbound prospecting and discovery through solution shaping, business case development, and deal closure.

·       Accelerate growth through partner-led sales motions

o   In addition to the direct sales motion, drive new revenue through partner-sourced opportunities, including referrals and co-sell engagements with strategic partners.

o   Lead and close partner-referred and co-sell deals by aligning on sales strategy, roles, and customer engagement across internal and partner teams.

·       Lead the end-to-end CX sales process

o   Lead discovery, run CX value conversations, and deliver compelling presentations and demos.

o   Develop, write, and deliver high-quality proposals and RFX responses that clearly articulate business outcomes and ROI.

o   Negotiate pricing, commercial terms, and contractual agreements through to signature.

·       Orchestrate a cross-functional pursuit team

o   Lead and coordinate internal SMEs, solution consultants, and partners to design winning CX solutions.

o   Capture and share CX insights, competitive intelligence, and best practices with internal stakeholders.

o    

·       Champion CX transformation for your customers

o   Build senior-level relationships (Business, CX, Digital, IT, and Operations).

o   Help customers define and deliver CX transformation by defining business challenges, determining value derived in solving the issue and then visualizing the improved customer experience.

What You’ll Bring

·       Sales experience

o   3+ years of successful technology sales experience selling in to one or more of CSG’s target verticals including Financial Services, Healthcare, Retail or Cable/Telecommunications.

o   5+ years of quota-carrying field sales experience identifying, qualifying, and closing enterprise prospects, with a proven track record of achieving or exceeding sales quotas.

o   Demonstrated success driving the full sales cycle from prospecting through negotiation and close.

·       CX expertise & executive engagement

o   Ability to build credibility and trust with senior stakeholders across new logo prospects and partner-led opportunities.

o   Experience driving transformational change within target accounts, ideally focused on customer experience, digital engagement, or customer service operations.

o   Ability to communicate clear value propositions through presentations, proposals, and business cases.

·       Customer Experience (CX) SaaS expertise preferred

o   Experience selling or positioning enterprise CX platforms, including journey orchestration, digital experience, IVR and experience management solutions that connect data, insights, and engagement across the customer lifecycle.

o   Ability to translate customer data, signals, and behaviors into actionable CX strategies that improve engagement, reduce friction, and drive measurable business outcomes (e.g., retention, call reduction, digital adoption).

Why CSG

We’re passionate about helping the world’s leading brands reimagine customer experience. When you join CSG, you’ll have:

·       Unlimited Paid Vacation, plus 2 days of Volunteer Time Off per year and generous holiday time off.

·       The opportunity to sell impactful CX solutions with a global, trusted provider.

·       A collaborative culture where your ideas to grow our CX business are heard and acted on.

If you’re a strategic, consultative Sales Director who thrives on shaping CX transformation for major customers, we’d love to meet you.

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

This role is eligible for a bonus opportunity.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.

Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.