Customer Account Specialist

Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare.

ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future. 

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible™. Learn more at www.analog.com and on LinkedIn and Twitter (X).

          

At Analog Devices, Inc. we know it’s our great people who make us a great company, and our Sales Operations team is no exception. We are a group of positive, hard-working, customer-centric employees who represent our company in a positive light when working on the front line with our customers. Want to join a fun team with smart people who make a difference every day? If so, you’ve found the right organization! 

 

This specific role begins with four 6–9-month rotations through various groups within Sales Operations, becoming an expert in multiple processes and core competencies within Sales Operations.

The rotations may include, but are not limited to: 

• Web Support:  

Supporting our broad market customer base who utilize our eShop via Live Chat and case systems. This includes quotes, samples, lead time inquiries, and other account inquiries, including Storefront account set up as necessary.  

• Lead Management: 

Utilizing Microsoft Dynamics to follow up on emerging opportunities with potential customers. Develop a process to track, follow up, and monitor leads and opportunities, categorize them by potential. Nurture them if still in evaluation with customers and collaborate with Field Sales once a lead becomes an eminent design win. 

• Allocation Analyst:  

Analyzing supply vs demand in critical supply situations and determining best course of action. Lead analyst and communicator, and responsible for gathering data for multiple parties internally and creating and executing crucial allocation plan impacting multiple internal and external customers, to best support our entire customer base. 

• Priority Broad Market: 

Partnering with internal Field Sales team members and their assigned customer base. Work directly with internal and external customers with responsibilities including pricing, samples, critical part tracking, and data analytics. Communication skills highly critical as this position could require being an active participant and/or leading meetings with customers and presentations. Potential for necessary travel to customers.  

• Strategic and Key Accounts: 

Support Global Account Managers and Customer Account Specialists who handle our largest customers by assisting with reporting, data analysis, critical part tracking, and samples, among other responsibilities. Like the Priority Broad Market rotation, communication and organizational skills are highly critical as this position could require being an active participant in meetings with ADIs largest customers. 

 

In this role, you’ll also have the opportunity to collaborate with internal partners to support ADI’s customer base. Internal partners include: 

• Sales - track new design opportunities and project ramps 
• Business Units - review end customer product life cycles to understand business environments 
• Demand Planning – share and consult on customer forecast data 
• Quality Assurance - coordinate product changes and applications support 
• Supply Chain Management - analyze and understand supply position at each stage of production 
• Legal - review and negotiate customer supply agreements 
• Global customer support teams - collaborate with other customer facing team members globally 

 

Minimum Qualifications: 

• Service-oriented individual with a four-year bachelor’s degree 
• Highly organized and detail-oriented with outstanding follow-through skills 
• Must have outstanding written and oral communication skills and presentation skills 
• Ability to work collaboratively as well as independently 
• Ability to perform professionally under tight deadlines and shifting priorities 
• Excellent MS Office skills, especially Excel 
• High discipline, taking ownership, self-motivated with the ability to execute under minimal supervision 
• Excellent time management capability 
• Strong problem-solving capability 
• Quick learner and willing to take challenges 
• Potential travel (10%) 

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export  licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls.  As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

EEO is the Law: Notice of Applicant Rights Under the Law.

Job Req Type: Graduate Job

          

Required Travel: Yes, 10% of the time

          

The expected wage range for a new hire into this position is $65,311 to $89,820.

• Actual wage offered may vary depending on work location, experience, education, training, external market data, internal pay equity, or other bona fide factors.

• This position qualifies for a discretionary performance-based bonus which is based on personal and company factors.

• This position includes medical, vision and dental coverage, 401k, paid vacation, holidays, and sick time, and other benefits.