Customer Success Engineer
Skills
- Proven experience building and supporting integrations between platforms and APIs.
- Hands-on technical problem-solving skills with familiarity in data engineering concepts.
- Strong facilitation and presentation skills for customer-facing meetings and workshops.
- Experience designing and optimizing workflows, automation, and adoption programs.
- Excellent organizational skills to manage multiple customer initiatives concurrently.
- Customer-first mindset with ability to translate business goals into technical solutions.
- Familiarity with emerging technologies (AI tools, automation frameworks, agentic workflows).
Responsibilities
- Serve as a technical expert on Wrike’s platform for large and enterprise customers.
- Provide advanced guidance on workflow configuration, automation, and integrations.
- Deliver training, workshops, and best-practice enablement to accelerate adoption.
- Identify workflow gaps and translate them into actionable strategic plans.
- Partner with account and success teams to drive retention, growth, and outcomes.
- Manage complex customer engagements and act as escalation lead for technical issues.
- Present solutions and influence stakeholders, including senior leadership and C-suite.
Education
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field, or equivalent practical experience.
- Relevant technical certifications or coursework in integrations, APIs, or data technologies a plus.
Benefits
- Flexible Time Off (FTO)
- Company 401(k) match
- Parental leave (18 weeks maternity / 4 weeks paternity)
- 2 volunteer days per year
- Health insurance options for employees and dependents
- Short-term and long-term disability & life insurance
- Working from Home allowance ($40/month) and $500 home office setup stipend
- Hybrid work model available near office hubs for those local
Average salary estimate
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Wrike’s mission is to help you do the best work of your life. We do that by enabling your team and organization to work as one by collaborating, prioritizing and automating your most impactful work.
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