Technical Support Engineer - West
Skills
- 2+ years technical support experience in automation or related field
- Experience troubleshooting web-based systems (HTTP, SSL, basic networking)
- Proficient with APIs, reading API docs, and SDK usage
- Familiarity with at least one modern programming language (Python, TypeScript, or Ruby)
- Knowledge of query languages such as SQL and GraphQL
- Strong written and verbal communication for both technical and non-technical audiences
- Experience handling inbound support across chat and email channels
Responsibilities
- Handle incoming technical queries via chat and email, owning cases through to resolution
- Troubleshoot web-based issues including API integrations, HTTP/SSL, networking, and multi-product workflows
- Interpret API documentation and construct or modify Tines workflows for customers
- Configure and implement authentication methods such as OAuth and JWT
- Run remote sessions to build, troubleshoot, and document workflows with customers
- Document connection steps for new tools and maintain internal/external support resources
- Escalate and communicate product bugs and high-impact improvement opportunities to product and engineering
- Collaborate with cross-functional teams and act as the voice of the customer to influence product direction
Education
- Bachelor’s degree in Computer Science, Engineering, or related field preferred but not required
- Relevant technical certifications or demonstrable equivalent experience accepted
Benefits
- Competitive annual compensation in the $85K–$95K range
- Remote-first role aligned to PST/MST time zones
- Opportunities for professional growth and cross-functional collaboration
- Inclusive, learning-focused company culture
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
PracticeTek is hiring a customer-focused Software Onboarding Representative to manage onboarding projects and drive successful implementations of ChiroTouch for chiropractic practices.
Join Aerospike as a Remote Support Engineer to troubleshoot enterprise, low-latency database deployments and drive customer success for mission-critical real-time systems.
Provide proactive onboarding and real-time operational support to Fetch's Valet Trash 1099 Service Partners, ensuring smooth operations and excellent partner experience.
Mark Rink seeks a personable Entry Level Customer Service Assistant to manage multi-channel customer inquiries and support client success from our Boston office.
High-performing Customer Success Manager needed to nurture emerging dispensary accounts, de-escalate complex issues, and drive adoption across Flowhub's platform.
Lead and coach a remote team of Technical Account Managers to drive exceptional customer outcomes and scale personalized support for Twilio’s strategic customers.
Serve Oregon residents as a Benefits Support Staff (Public Benefits Specialist, Entry) in St. Helens, delivering high-volume front-desk, phone, and eligibility support with a person-centered, trauma-informed approach.
VITL is hiring a Customer Onboarding Specialist to guide new clinic partners through activation and early adoption of its e-prescribing platform.
Founded in 2018 in Dublin by experienced security practitioners, Tines makes teams more effective and efficient.
3 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
