Associate Director, CRM & Martech

The Advertising Business Growth Marketing team is focused on driving sustainable revenue growth by connecting advertisers to the right audiences at the right time. We build and scale global marketing strategies that power acquisition, engagement, and retention across the advertiser lifecycle. Within this team, CRM & Martech plays a critical role in enabling personalized, data-driven marketing through best-in-class technology, automation, and experimentation.

• Lead the strategy and execution of CRM and marketing technology to drive advertiser acquisition, engagement, retention, and revenue growth

• Design and scale lifecycle marketing programs that improve through experimentation, automation, and continuous learning

• Build and optimize audience segmentation, lead management, and campaign orchestration across channels

• Own the CRM and Martech roadmap, ensuring tools and systems are integrated, scalable, and aligned with business goals

• Partner with Product, Engineering, Data, and Sales to translate business needs into effective, data-driven marketing solutions

• Drive adoption of AI and automation to improve personalization, efficiency, and speed of insight across marketing programs

• Oversee measurement frameworks, attribution models, and reporting to enable clear, actionable decision-making

• Lead and develop a high-performing team, creating clarity around priorities, ownership, and ways of working

The United States base range for this position is $160,147 to $228,781, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.