Sr. Patient Digital Marketing Associate

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

The Senior Digital Marketing Associate will serve a key role in ensuring a cohesive digital experience for our Care Centers by supporting the use of our digital products, especially the websites. This role will be a key partner in helping scale the website support operations to meet the needs of our customers and the evolving Drupal platform. This is a Care Center facing role and engaging with our providers is a key aspect. Additionally, this role will assist with other digital projects as needed.
 

Primary Job Duties:

• Collaborate with key stakeholders - both internal and external to support the infrastructure needed to support our Care Centers’ digital presence

• Provide excellent customer support service and engage with providers to resolve website support cases

• Own the day-to-day operations of the website support queue including working with IT, offshore developers, and other operational partners

• Provide project management and some digital expertise to complex website requests made by customers

• Indirectly manage the contracted partners that work on the support tickets

• Provide reports as needed (weekly, monthly, etc) on support activities and identify areas for improvement

• Create documentation of all the Digital Marketing offerings

• Provide support as needed in other Digital projects including Digital Asset Management (DAM) platform, online scheduling, etc

• BA or BS in Digital Marketing, Management, or related fields

• 3+ years of experience, preferably in website management/support and project management

• Understanding of web UX best practices

• Solid understanding of project management practices and proven experience managing multiple projects/deadlines with clients, and internal stakeholders

• Acquia Drupal experience preferred 

• Base level knowledge and experience with html and CSS 

• Working knowledge of search engine optimization (SEO)

• Excellent presentation and communication skills 

• Ability to prioritize and follow through effectively, work independently, organized, detail-oriented, thorough

The salary range for this role is $65,000 to $81,000 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 15%.The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.