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Sr. Automation Engineer (Starlink Customer Success)  image - Rise Careers
Job details

Sr. Automation Engineer (Starlink Customer Success)

SpaceX is developing technologies to enable life beyond Earth and operates Starlink, the world’s largest satellite broadband system. The Customer Success team seeks a senior automation engineer to build, maintain, and scale automation that improves customer experience, supports rapid market launches, and reduces operational bottlenecks across the Starlink network.

Skills

  • Proven Python development experience (4+ years)
  • Strong SQL knowledge and familiarity with database structures and query optimization
  • Experience building ETL and automation pipelines
  • Monitoring, alerting, and reporting implementation experience
  • Ability to translate technical solutions for non-technical stakeholders
  • Project management and prioritization in fast-paced environments
  • Experience with VBA, C#, or similar automation tools (preferred)

Responsibilities

  • Design, build, and maintain high-quality automation to support Starlink customer onboarding, support, and market launches
  • Create alerts, monitoring, and reporting to track automation health and performance metrics
  • Manage stakeholder requests and prioritize automation work in a scalable manner
  • Define and run measurable experiments to validate automation changes and improvements
  • Collaborate with engineering, product, and cross-functional Customer Success leads to integrate automation into website and backend systems
  • Produce and maintain clear documentation and present quantitative/qualitative updates to leadership
  • Own status reporting for automation (health, metrics such as credits issued, throughput, error rates)

Education

  • Bachelor’s degree in engineering, mathematics, computer science, or other STEM discipline (required)
  • Master’s degree in Business or STEM field (preferred)

Benefits

  • Comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • Short- and long-term disability insurance and life insurance
  • Eligibility for long-term incentives (stock, options, or cash awards) and ESPP
  • Potential discretionary bonuses
  • Approximately 3 weeks paid vacation and 10+ paid holidays per year
  • Paid parental leave and accrued sick leave
  • Various employee discounts and perks
To read the complete job description, please click on the ‘Apply’ button
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$130000K
$180000K

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SpaceX, founded by Elon Musk, is an aerospace manufacturer and space transport services company aiming to revolutionize space technology, with the ultimate goal of enabling human life on Mars.

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CULTURE VALUES
Mission Driven
Social Impact Driven
Passion for Exploration
Reward & Recognition
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$130,000/yr - $180,000/yr
EMPLOYMENT TYPE
Full-time, onsite
DATE POSTED
April 4, 2026
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