Sr. Automation Engineer (Starlink Customer Success)
Skills
- Proven Python development experience (4+ years)
- Strong SQL knowledge and familiarity with database structures and query optimization
- Experience building ETL and automation pipelines
- Monitoring, alerting, and reporting implementation experience
- Ability to translate technical solutions for non-technical stakeholders
- Project management and prioritization in fast-paced environments
- Experience with VBA, C#, or similar automation tools (preferred)
Responsibilities
- Design, build, and maintain high-quality automation to support Starlink customer onboarding, support, and market launches
- Create alerts, monitoring, and reporting to track automation health and performance metrics
- Manage stakeholder requests and prioritize automation work in a scalable manner
- Define and run measurable experiments to validate automation changes and improvements
- Collaborate with engineering, product, and cross-functional Customer Success leads to integrate automation into website and backend systems
- Produce and maintain clear documentation and present quantitative/qualitative updates to leadership
- Own status reporting for automation (health, metrics such as credits issued, throughput, error rates)
Education
- Bachelor’s degree in engineering, mathematics, computer science, or other STEM discipline (required)
- Master’s degree in Business or STEM field (preferred)
Benefits
- Comprehensive medical, vision, and dental coverage
- 401(k) retirement plan
- Short- and long-term disability insurance and life insurance
- Eligibility for long-term incentives (stock, options, or cash awards) and ESPP
- Potential discretionary bonuses
- Approximately 3 weeks paid vacation and 10+ paid holidays per year
- Paid parental leave and accrued sick leave
- Various employee discounts and perks
Average salary estimate
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