Technical Program Manager - job 1 of 2

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

Technical Program Managers (TPMs) play a critical role at Salesforce, leading large-scale, cross-functional initiatives within our Technology, Marketing & Products organizations. TPMs are responsible for programs from beginning to end, streamlining processes and fostering more effective communication. They work closely with executives and key company partners to drive critical programs and activities across the company.
We are seeking a highly accomplished and results-driven Technical Program Manager (IC) to lead a portfolio of mission-critical software initiatives across Salesforce. This role is responsible for driving execution strategy, operational excellence, and organizational alignment for complex, cross-functional programs with significant business impact. The ideal candidate is an expert IC leader who excels at driving execution, influencing executive stakeholders, and institutionalizing world-class software delivery practices across the organization.

Your Impact - Responsibilities

• Strategic Program Leadership: Architect and drive the full Software Development Life Cycle (SDLC) for a portfolio of complex, multi-year programs, ensuring alignment with Salesforce's strategic priorities and demonstrating measurable business impact.
• Portfolio Management & Execution: Lead and manage a portfolio of high-visibility programs from concept through deployment. Define program scope, facilitate critical "build vs. buy" analyses, and develop comprehensive business cases, charters, and fit-for-purpose execution plans.
• Operational Excellence & Process Ownership: Champion and institutionalize best-in-class delivery practices across development teams. Drive continuous improvement by owning and optimizing processes, tools, and communication channels — leveraging metrics and leading high-impact retrospectives.
• Executive Alignment & Communication: Partner strategically with executive and senior leadership across Engineering, Product, and Business teams to align roadmaps, prioritize initiatives, negotiate technical trade-offs, and facilitate critical decision-making. Deliver crisp, regular updates on program health, risk, and dependency management to executive steering committees.
• Risk & Dependency Management: Proactively identify, analyze, and mitigate complex cross-program risks and dependencies spanning multiple teams and organizations. Ensure clear communication of impact and resolution paths to all stakeholders.
• Performance Tracking: Define, track, and communicate key Program KPIs and Portfolio OKRs, providing transparent reporting that measures progress against strategic business outcomes.
• Cross-Organizational Influence: Cultivate deep, trusted relationships with senior business leaders and technical teams across organizational boundaries — effectively prioritizing, unblocking, and removing systemic impediments at scale.

Minimum Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field — or equivalent practical experience leading complex software development programs.
• 7–10+ years of progressive experience in Technical Program Management within a large-scale, enterprise software environment, with a proven ability to lead and deliver multi-year, strategic programs across multiple organizational boundaries.
• Deep understanding of modern software architecture, cloud platforms, and the technical complexities inherent in a global, highly available system. Solid background in software development and the full SDLC.
• Demonstrated ability to translate complex strategic objectives into clear, executable program plans with tangible business outcomes.
• Proven track record of implementing, scaling, and optimizing development processes utilizing agile methodologies (Scrum, Kanban, SAFe, etc.) at an organizational level.
• Exceptional communication, negotiation, and stakeholder management skills, with a demonstrated ability to influence technical and non-technical senior leaders (VP/SVP level) without formal authority.

Preferred Qualifications

• Experience working on or with the Salesforce Platform, with familiarity across core Salesforce products and the broader ecosystem.
• PMP, PgMP, SAFe, or equivalent program/project management certification.
• Experience leading AI, ML, or data platform initiatives, particularly in an enterprise SaaS environment.
• Demonstrated experience building and scaling TPM functions, frameworks, or centers of excellence within a large engineering organization.
• Familiarity with Agentforce, AI CRM, or agentic workflow technologies and their operational implications at scale.
• Experience driving programs in a hybrid or distributed global team environment, with a strong track record of cross-timezone collaboration and delivery.
• MBA or advanced degree in a technical or business discipline.

Work Setup

This role is Office Flexible, based in our San Francisco or New York offices, with an expectation of 1–3 days per week on-site.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $123,100 - $186,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $147,400 - $202,600 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.