Account Supervisor (Field Ops)
Skills
- Client relationship and account management
- Data analysis and performance reporting
- Digital advertising strategy and optimization
- Strong presentation and communication skills
- Experience interfacing with Dealer Principals and General Managers
- Proficiency with CRM tools (Salesforce) and MS Office (Excel, Word)
- Ability to work autonomously and manage time across multiple dealer accounts
- Organizational skills and attention to detail
- Conflict resolution and problem-solving
- Willingness and ability to travel frequently and overnight
Responsibilities
- Build and maintain positive relationships with new and existing dealer clients
- Conduct up to three one-hour in-person dealership consultations per day, delivering data-driven recommendations
- Analyze dealer performance and recommend optimizations for creative, strategy, programs, and platforms
- Monitor advertising compliance for dealers in assigned territory
- Support annual business planning and review quarterly dealer marketing plans
- Partner with OEM field representatives to coordinate joint consultations and marketing improvements
- Drive KPIs and report on engagement, utilization, and performance targets
- Manage retention, product penetration, and growth of assigned dealerships
- Escalate and resolve customer issues; communicate proactively up to Dealer Principal/General Manager levels
- Document and distribute daily contact reports and maintain activity logs
- Complete required training programs and assessments
- Travel up to 50% for monthly in-person consultations
Education
- Bachelor’s degree in Business, Marketing, Automotive or equivalent work experience
- Completion of role-specific training and assessments as required
Benefits
- Health, vision, and dental insurance
- 401(k) plan
- Stock options
- Healthcare & Dependent Flexible Spending Accounts (FSAs)
- Paid vacation, sick, personal, and positive activism days
- Paid parental leave
- Disability benefits
- Hybrid work model (option to work from home two days per week)
Average salary estimate
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