Automotive Claims Customer Service Specialist

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

The Automotive Claims Customer Service Specialist (Mechanical Claims Customer Service Specialist) supports our claims department by managing a high volume of calls and emails, assisting customers with contract terms and conditions, initiating new claims, and thoroughly collecting and reviewing claim files. Responsibilities include verifying maintenance and payment issuance requirements; processing claim payments and providing updates on claim and payment statuses. The Specialist will deliver exceptional customer service, perform essential administrative tasks, and carry out additional functions as directed by management.

* Local applicants will be considered as this role does require onsite work at our Strongsville, OH office.

Candidates with the ideal transferable skills listed below will be considered for interview:

- Call Center, Customer Service, or Claims Processing experience is highly desirable

- Dealership or Service Background Experience Highly Preferred

- Bilingual - Spanish is preferred

Compensation:

- Starting pay: $19.00 per hour. Comprehensive Benefits Package!

Work Schedule:

- Schedule: Monday-Friday, 10:30am – 7:00pm EST

- Training Schedule: Monday - Friday, 9:00am – 5:30pm EST

Hybrid Schedule: (Based on Performance & Expectations) Subject to change based on business needs.

- First 2 Weeks: Must report to the Farmers Branch, TX office every day

- Following 2 weeks in office, a staggered increase of work from home days up to a maximum of 3 days WFH at 6 months

Essential Functions:

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Employee Benefits:  

We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health.  Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.   

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.