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Senior Retention & Success Specialist - Customer Lifecycle Marketing (Remote)

Geotab is a global leader in connected transportation and IoT, helping fleets improve safety, sustainability, and productivity through data and analytics. The company is seeking a Senior Retention & Success Specialist to execute customer lifecycle, retention, and adoption marketing programs, coordinate cross-functional execution, and ensure consistent, high-quality customer communications across onboarding, adoption, retention, and renewal-adjacent moments.

Skills

  • Lifecycle and retention program execution
  • Familiarity working with marketing automation systems
  • Strong written communication and customer-focused messaging
  • Project management and multi-stakeholder coordination
  • Attention to detail and operational discipline

Responsibilities

  • Execute retention, adoption, onboarding, and renewal-adjacent lifecycle programs per Customer Marketing strategy
  • Deliver operational and support-related customer communications with accuracy and timeliness
  • Coordinate with Marketing Automation, Content, GCS, Support, and Product teams to operationalize journeys
  • Support Voice of Customer and survey program deployment, tracking, and follow-up coordination
  • Monitor program delivery, flag risks/gaps/opportunities, and report to Retention & Success Lead
  • Maintain documentation, calendars, and execution readiness during platform changes or migrations

Education

  • Bachelor's degree in Marketing, Communications, Business, or related field, or equivalent experience
  • Ongoing professional development in marketing automation, customer success, or analytics preferred

Benefits

  • Flexible working arrangements and hybrid-friendly policies
  • Home office reimbursement
  • Baby bonus & parental leave top-up
  • Online learning and networking opportunities
  • Electric vehicle purchase incentive
  • Competitive medical and dental benefits
  • Retirement savings program
To read the complete job description, please click on the ‘Apply’ button
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CEO of Geotab
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Neil Cawse
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Average salary estimate

$107500 / YEARLY (est.)
min
max
$100000K
$115000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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We are committed to advancing technology, empowering businesses and making the roads safer for everyone. Geotabbers innovate and seek creative ways to continuously improve. Collaboration and teamwork constantly refines our skills. We love being ah...

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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$100,000/yr - $115,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 28, 2026
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