Customer Success Architect (Identity Lifecycle Management)
Skills
- Deep knowledge of Identity & Access Management (IAM) concepts and lifecycle processes
- Experience managing enterprise customer-facing lifecycle deployments
- Familiarity with major cloud providers (AWS, GCP, Azure)
- Experience with identity providers (Okta, AzureAD, Google, Active Directory)
- Working knowledge of enterprise SaaS platforms and common data platforms
- Ability to translate customer requirements into repeatable deployment playbooks
Responsibilities
- Own customer relationship across the entire lifecycle from kickoff and deployment through growth and renewal
- Coordinate onboarding, implementation, integration, and consulting services to accelerate customer time-to-value
- Act as subject matter expert for Lifecycle Management product and develop standardized workflows, playbooks, and deployment patterns
- Capture and relay customer feedback to the product team to influence the product roadmap
- Partner with product, sales, and support to align Joiner/Mover/Leaver (JML) processes and broader company goals
- Provide technical guidance on identity and access management across cloud, on-prem, and SaaS systems
- Support customers’ security stakeholders, including CISOs, on architecture and implementation decisions
Education
- BA/BS degree or equivalent experience required
Benefits
- Competitive base salary
- Equity opportunity
- Comprehensive benefits package
- Remote-first work environment
- Career growth and cross-functional collaboration
- Inclusive equal opportunity employer policies
Average salary estimate
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