Remote intake Specialist

ay: $18.75 - $22.00 per hour

Job description:

Schedule: Monday–Friday, 9:00AM-6:00PM
Location: Remote or Hybrid

Role Summary

Grace Community Care & Homes is seeking a dependable and compassionate Intake Coordinator to manage new client intakes during after-hours. You’ll help families complete eligibility forms, verify Medicaid enrollment, and prepare cases for the day team to process.

Responsibilities

• Answer calls, emails, and messages prospective clients and support coordinators
• Conduct scheduled Housing Supports and DDD intakes via phone
• Enter data into HMIS or intake tracking systems
• Verify Medicaid (NJ FamilyCare) coverage and MCO (Aetna, Horizon, Wellpoint, UHC, Fidelis)
• Prepare intake documentation for Prior Authorization and Billing teams
• Maintain confidentiality and ensure HIPAA compliance

Qualifications

• Experience in healthcare, social services, or community-based programs preferred
• Knowledge of NJ Medicaid, DDD, or housing-related supports is a plus
• Strong communication and documentation skills
• Self-motivated, dependable, and able to work independently
• Tech-friendly (Therap, Acuity, Google Workspace)
• Prior experience in Medicaid, DDD, or human services intake strongly preferred
• Detail-oriented with excellent written and verbal communication
• Comfortable with data entry and client tracking systems (MS Office, HMIS, Electronic Records Systems)
• Able to maintain confidentiality and follow HIPAA guidelines
• High school diploma or associate’s degree minimum

Job Type: Full-time

Benefits:

• 401(k)

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)