Technical Support Engineer (L1 / Frontline Support)
Skills
- Bachelor's degree in computer science or comparable technical background (or equivalent experience).
- At least 2 years experience in technical support, QA, or engineering.
- Working proficiency in Python and familiarity with APIs and SQL.
- Familiarity with financial trading or market data concepts.
- Experience or comfort using command-line troubleshooting tools and observability stacks is a plus.
- Strong technical communication and customer-facing skills.
Responsibilities
- Act as first point of contact for customer support inquiries across API usage, onboarding, authentication, integration, and billing.
- Diagnose and resolve common, well-documented issues and provide clear, timely customer communication.
- Escalate complex incidents to L2/L3 support or engineering with reproduction steps, logs, and context.
- Maintain accurate ticket status, notes, and knowledge base entries.
- Contribute to documentation, FAQs, and onboarding materials to reduce recurring questions.
- Participate in frontline support on-call rotation.
Education
- Bachelor's degree in Computer Science, Engineering, or related technical field preferred.
- Comparable technical background or equivalent hands-on experience accepted.
Benefits
- Competitive salary and equity opportunities (Series A startup).
- Flexible remote / office work options and paid time off.
- Health, dental, and vision benefits (typical startup benefits package).
- 401(k) or retirement plan options where offered.
- Professional development and learning opportunities.
- Inclusive equal-opportunity employer and accommodations upon request.
Average salary estimate
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